I called and reserved a truck for pickup on Friday morning at 9:30 when the uhaul office opened. I called at 8:30 in the morning and explained I was dropping off a rental car at enterprise 2 miles north of Henslers and I had to walk to Henslers but I would be there around 9:30. While walking down their long driveway a car was pulling out. It was the woman who worked in the uhaul office that I had dealt with last time I rented a truck from them (a very good experience). Upon reaching the uhaul office I was informed by a gentleman who works for Henslers towing that the woman I saw driving away had a meeting to attend and the other woman who works in the office had called in sick and I would have to use the online app. It was a nightmare. I worked with one of the uhaul phone representatives named Caleb for an hour and 45 minutes trying to do it online. The site kept crashing and messing up sending me back to the beginning. I read many reviews from other uhaul customers complaining about the app. It really should fixed.
Don Gross
Henslers Towing
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Pocomoke City, MD 21851
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Cannot say enough good things about Henslers. They go above and beyond for being customer friendly. This was my second time going to them and there will be more! This is the place to rent from folks.They are awesome!
ben masonClean the windshield and use a little 409 on the interior. Fix the driver side door. It is hard to latch completely.
Rex HallWonderful experience. They went above and beyond to help me. Sorted out an issue with UHaul on the paperwork and even gave me a ride to the rental car place. Thank you Henslers!
ben masonI do not recommend to anymore if you are using mobile device pick up, processing thru Phone is NOT accurate, I got there then I open the uhaul apps then follow the instructions, then after scanning my ID and taking picture of my self next instruction find the vehicle since I will rent a Van U Haul it's the only Van there I knew that's the one, but the instruction said " Locate your equipment number on the front of the van, in the bottom left-hand corner" I can't find it at all. I ask someone and he said they suppose to give me a code then the U haul box I suppose to get the Key for the Van, which I didn't get any code. At this time I called U haul number to figure it out, someone answer my call and I ask what's my code for the uhaul box so I can get the key, I tried that code IT DIDNT work, later on I saw this lady going to u haul office, I ask her, she made a phone call and she tries to open my u haul box to get the Key, again it's failed. She went inside to find the Key and she found it inside the building. So it's wasn't inside the U Haul Box after all. I'm glad that Racheal help me out, I lost 30 minutes of my time trying to get the Keys and figure out what's going on.
Karen Rendell