Had too have they haul back at 9 am and was there by 845 am and manager said someone would be there too take keys and I knocked on door and he said I have too come back at 10 so he waited too open door till after 9 too charge a extra 20 for dropping it off past 9 .. what a jokeMichael L.
Trailer Rental & Towing in Prairie du Chien, WI at Cheapo Depot
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Prairie du Chien, WI 53821
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 10h am à 7h pm
- Dim : 10h am à 6h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Prairie du Chien, WI 53821
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
This was absolutely ridiculous. I rented a trailer for a few hours, and returned it same day. Rental should have been $40. But I dropped it off after the business had closed, so U-Haul charged me an extra $20. This is absolutely absurd. I dropped the trailer of EARLY so I would not have to miss a day of work to drop it off during business hours and you charge me EXTRA? I have been a good, repeat customer, but I will NOT make the mistake of renting from U-Haul again!Dave K.
We never met with a person it was all done by phoneDebbie M.
Worked great for our needs.Marlene D.
Met me at door, took care of business and got me on my way!!!!Robert L.
It was a last minute decision that we needed to borrow a trailer. The u-haul place was open on a Sunday and a trailer was available. Great customer service at a reasonable price. It worked out great!jeffry R.
most people didn't have a lot of info to answer my questions needs to be more like a real uhaul locationellen G.
When I entered the store the female employee asked what I needed. When I said I was returning the truck she said she was sick of dealing uhaul today. She didn't say anything else to me & went over to the other counter where the Male employee offered to do it. He was much nicer & professional & got me on my way quickly.Leland K.
Reduce the ongoing steps at time of pickup to get truck on your phone. Constant webpage of asking for information, validating with another person via phone, Omg !!!@.rent the truck already. Far too many steps to pick up truck. Your CEO. Could never do this without help. A drivers license and credit card should be the only thing you need.Jeff S.
Attendant started out not so friendly, had to hook my own trailer up and the bed was never swept out. Had cigarette butts, screws, sticks and dirt in it.SCOTT M.
We had a â€œconfirmed reservationâ€for a 20' truck, which was made 3 weeks before the pickup date. Two days before the pickup, we were sent notice via email that the reservation had been cancelled because the equipment we reserved was not found within 60 miles of our desired pick up location (a large city in WI). Not speaking to the customer and working on an alternate plan is very unprofessional of your company and cancelling a reservation is an extreme inconvenience to your customer. Our plans could not be altered - moving day is a big event involving many moving parts to the plan. We, the customer, had to seek out help by calling several different contacts within your company to get assistance. After spending several hours on the phone, we were told our reservation was reinstated. HOWEVER, we were informed the equipment - a 20' truck - was only available in a town 2 hours from our home. We had to make that work at our end - we did drive those 2 hours each way to pick up the truck, then proceed with our move over the next few days. WE WERE TOTALLY STUCK and let down by your company, even though we were told, of course, when we made the reservation we were â€œconfirmedâ€. This was very misleading and untruthful. During COVID-19, a company your size with the resources you have should make sure you figure out how to honor your reservations and keep your customers happy. We will never recommend U-Haul to anyone because of the terrible experience we had with your company. We will also tell about the poor customer service you provided to us by cancelling our reservation without even consulting us first, then making us travel over 100 miles each way to secure â€œthe only truck available for usâ€.patricia M.
I returned truck at about midnight and was not due back til 10 am and receive message that I was late when I called was told cause I turned it in after hours I would be charged again. And when I went to get the truck took 45 minutes because of the Internet and so technically I shouldn't of had to return til 1044 am. But I won't recommend u haul to anyonekristi B.
I despise U-Haul as a company and have for nearly 30 years. I try not to rent U-Haul, but this instance it served my purpose. The trucks are not nice to drive and they hold significantly less that similarly sized Penske trucks.Dean J.
Great customer service! No issues.susanne H.
great serviceJEAN J.
Employees were very helpful and kind! Good job guy!!!lynn E.
The women that helped us here did not know what was going on. Seemed we were taking up her time. Over charged us by a day and was messed up on miles. Thanks to 800# and the. Michelle was very helpful and made it right.todd T.
Wasn't really sure where to drop it off and be seen that it was dropped off after hours on a Sunday.Curby H.
The people at the Cheapo Depot were very nice and easy to work with. U-Haul overall, I will not use again and I will never recommend U-Haul to a friend. I had reserved a 10' truck at Cheapo Depot in Prairie du Chien, WI for 10:30am and got a call the night before my trip that there was not a 10' truck available in Prairie du Chien, and that I would need to pick one up in Cassville, adding 1.5 hours to my trip to get to Elkader, IA. I said that would not work, so then there was supposed to be a 20' truck in Prairie du Chien 1.25 hours later than my original pick up time at 11:45am so I said that will have to work. I arrived on time and the 20' truck was NOT there. I waited at Cheapo Depot for 20 minutes so I could work with the staff on what we could do. They were very understanding and helpful and said that a 10' truck was due back at 4:00 pm (now 5.5 hours later than my original pick up time). They said which ever one shows up first, I could have. I drove to Elkader, IA (35 minutes), then back to Cheapo Depot (35 more minutes) when the 10' showed up, then back to Elkader (35 MORE minutes) to finally start packing up. This major delay impacted the rest of my holiday weekend because now I was 6 hours behind schedule and extremely unhappy. I had chosen my drop-off location to be Integrity Auto in Menomonie, WI, but SURPRISE, U-Haul decided to change that on me, as well. I had to drop off at a different location in Menomonie.Laura D.
Alice was perhaps one of the rudest individuals I have ever experienced in my 30 -+ years as A Big Box store manager. Absolutely not the individual I would want representing my organization. I had an email from Uhaul stating a return date of May 25th. I received a call from Alice on 5 -23 telling me she needed the truck and where was it. I stated that The truck was reserved until Monday 5-25 per Uhauls documented email message to myself. She then proceeded to tell me if I didn't bring the truck back she would report it as stolen and dispatch the Police. If I had any issue with her request she would not be able to assist me. I would have to deal with corporateRandall C.
Wait time.Jared B.
Had alot of uhaul equipment on site and since it was after hours, I wasn't sure if I left the truck parked in an acceptable spot.Kristine N.
Easy place to access and park equipment.Sara N.
I had to call the national number and find an alternative contact phone since their landline wasn't working. Once I made contact, things went smoothly. The national/regional help was great.Stephen C.
Woman running the place was very rude and hateful, obnoxious! Tried to tell me my trailer had been checked and ready to go, it wasn't. Half the lights did not work, tried telling me it was my truck! It wasn't! She told me that SHE had inspected it, it was a lie! Something needs to be done about her!glen S.