Please refund my drop off as I called and confirmed to drop off in the truck in Chelsea, multiple associates were unhelpful. My parents had to drive 90 minutes out of the way to drop off in Brooklyn vs right next to my apartment. And then lied to me saying it was fine if my parents dropped off the truck.REBECCA M.
Trailer Rental & Towing in Prospect Heights, NY at Jenvic Corp
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Prospect Heights, NY 11238
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam : 8h30 am à 2h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Prospect Heights, NY 11238
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
The Representative at the location was great.Tracy S.
Guy didn't want to take the truck. Said wasn't taking one way trucks back. Hassled us. Location sucks to find a spot to park. Told him I'm Calling uhaul. Told me to hang up phone. Then after 5 min said would â€œdo me a favorâ€ and take the truckHugh T.
The man who helped us, Jason Brooker, was super helpful and made the process very easy!Christopher G.
It should be listed that this location doesn't have an actual location, but that you'll have to find street parking yourself. I was circling for 1 hour trying to find parking, and to then have to parallel park a big truck by yourself is not what I had hoped for. Won't be using this location again.Anna B.
UHaul allowed me to book a truck for 7:30am and said we could do 24/7 check in. However, this site is not set up for that feature and we waited an 1hour and half till someone from the location could come and help us with our rental. This led to a delay in our moving time.Christopher A.
Exceptional costumer service by Jason- he went above and beyond to make things smooth and easy. It is an incredible hard location for him to manage (no parking- all in the street), incredibly stressful for him and he really really is an extraordinary generous man to soothe the costumer's experience. 5 STARS TO JASON.catherine S.
Really great. He was very thorough and made sure to go over everything I needed to know about returning the truck. 10/10!Piers W.
Jason is incredible and uhaul is lucky to have him. Please give him a break and also a raise. Furthermore the uhaul business model is inefficient and borders on inhumane criminality. Be a part of the solution and not the problem.Ryan P.
Difficult to find. No lot. Must fight for street parking to park the rental. Unclear instructions even though we called.RICHARD L.
When we went to pick up our truck there was no U-Haul location. There happened to be a U-Haul truck on the corner, so we asked the person standing by the truck if they knew where the U-Haul location was. The guy said that he was the U-Haul location. It took us 45 minutes to get our truck.When I asked where the drop off location was the man said we needed to Parkette ourselves and then drop the keys off in a Dropbox. I was aghast because I did not realize that it was U-Haul's policy to make customers park trucks on the street. I own my own car so I know how difficult parking is, no less late at night, no less a U-Haul truck that is 15 feet long. Needless to say when I got back or it took me almost an hour to park the truck. I was at my wits end about where to park it and so I actually called U-Haul to see if I could drop the truck off at the Park slope location. I do not think you should allow the person we rented the truck from to be a U-Haul representative he was rude unprofessional and we had a terrible experience. The truck was beat up it ran very poorly it wouldn't start at one point, And it was dirty insideILYA A.
Very friendly and helpfulBernard B.
Location attendant was late and changed the drop off location without our input.Miguel G.
Finding street parking for the 15' truck was a hassle and the online return webpage crashed twiceAdam P.
Staff was professional and did a good job but unfortunately this location does not have space to park so I had to waste a lot of time and miles looking for legal parking around the area. It would be better for customers if they have their own space to park like other uhaul I have used have.Iriana M.
Try to avoid this location if you can. The guy that "runs" this location, made me circle the busy Brooklyn block in search for parking for 30 minutes (30 minutes of mileage that I paid for, btw) instead of coming downstairs to help out. I understand that he's been put in an uncomfortable place by Uhaul not providing a garage or lot for pickups and drop offs (not at all clear to me when I rented the vehicle). But he pretty immediately got angry at me and told me "I don't want to make this any more than what it is" and "You have to find a legal spot for the truck on the street" and then, "talk to my friend at the bodega who has a spot on the street and is leaving in 20 minutes. Maybe he'll give you his spot in 20 minutes" and finally, "Oh yeah, I have a garage that you can park in, just park there." The last thing anyone wants to do at the end of a long day moving is fight New York City street parking for an extra 45 minutes+. Not amused by this Uhaul experience. Oh, and BTW, there was a brake light out, the engine made a weird squealing sound that I called him about as soon as I got in the van and started it up and had it running for a minute. He said "don't worry about it, it'll be fine." I didn't have time to protest at that point. It was moving day after all. But he was right, it was fine for me. No cops saw me braking and whatever the whining is will break down on someone else, not me. But it wasn't exactly comforting or safe.Robert H.
The customer service was good just the location and parking for the vehicle is horribleSharron S.
Jason was very kind and helpful! He made returning the vehicle easy as well. 10/10GABRIELLENOBLE S.
Jason, the manager was great. Very accommodating and helpful.Wayne R.
Rep. Jason B was very helpful, especially when I accidentally left something in the truck after returning it and he made himself available the next day for me to get it back. I am very happy with his service!David O.
Excellent service! Top notch representative!!Cecilia G.
Jason was extremely kind and helpful, will absolutely rent from him and this location again.William B.
The wait was long. The man working was great and was working as fast as possible, but it seems beneficial to have two people working here at once.Gregg B.
Jason, the manager of this location, was late, rude, impatient, and unprofessional during my entire transaction. I won't be going back to that location and most likely won't go to uhaul for my future moving services.Nicholas O.
Probably not much given the small space and being in NYC, but more reliable parking. Thankfully I didn't have an issue thoughDaniel R.