Reservation for a toy hauler trailer was for 12:30; arrived at location approx 12:20 and business was CLOSED with no one around; waited until after 12:30 and began calling customer support; was told business owner "would be there in 10min"; owner showed up approx 1:10; trailer was hooked up and we pulled out approx 1:30; overall the 1 hour delay was not the most troubling; what was troubling is that the alternate locations offered while on with customer support were approx 1 hour away; I don't know if you all ever actually use Uhaul but losing an a couple hours or more of your time is significant; we have had an issue with every Uhaul rental over the past 4 or 5 times; if there were any other options we would not use Uhaul any longer; it's very frustrating when a business operates poorly because they know they are the only game in town
John B
Old 322 Mowers And More
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Reedsville, PA 17084
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 4,0 - Cote moyenne des clients
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Everything was as expected
Jose PI received an email that I would be contacted prior to the reservation and was not. I also called and left a voicemail at (223x677x5024) and noone called me back. Otherwise, it went well.
NICOLE SVery friendly and accommodating
FRANKIE B