The truck is really old and clunky. It did not drive particularly smooth, and there was some food on the floor left from the previous driver. Not a terrible experience by any means, but certainly could improve. I also did not like the online check-in. It was a little cumbersome andtwitchy. Got my truck about 40 minutes after I wanted to because the app was not cooperating.
Darin M
Eddies Auto Sales
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Reseda, CA 91335
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- 3,5 - Cote moyenne des clients
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My rental was due back at 7 am but the location wasn't open until 10. So I went a day earlier because Google said it was open until 4pm. But it was actually closed all day Sunday.
Lorin EHow would you feel if you requested a rideshare and when the driver arrived, the first thing they told you is, they needed to get gas before they could drop you off? Moving is stressful. Most of your clients are using your equipment to move. There is no excuse for any of your vehicles to be below half a tank of gas when a new client rents out one of your vehicles. When I picked up one of your vans, the fuel level was on ‘E’. I wasn’t sure if the van was going to make it to the gas station. The last thing I needed to worry about was if the vehicle I was told would be guaranteed ready when I picked it up was going to need roadside assistance because it ran out of fuel. The van I rented was not ready. That is unacceptable. I should get $50 back. That is how much fuel I purchased. The exterior and interior of the van was extremely filthy when I picked it up. I am not sure if it’s from previous renters or the guys at the auto shop I picked the van up from. The guy I checked in with was nice. He didn’t seem to care to go through the check-in process with me. If he had done that he would have seen how filthy the van was before I checked it out. Thankfully, when I called U-Haul and spoke to Jennifer, she assured me I wouldn’t be charged any extra fees. I was concerned that my check in photos were not saved to my contract. Overall, dealing with you all ones stressful, complicated, and I am so glad I don’t have to use your services again anytime soon. I hope the van gets cleaned so the next person doesn’t feel disgusted using it.
Steven KBob was so helpful & kind!
michael tGasoline tank had a hole in it. I think self-seeve Uhaul locations need more over sight. Besides this delay, customer service was amazing.
MICHAEL S