Need more help at this location. Check-in was very slow even after utilizing the web site check-in process. The Hook-up experience was very helpful though.Robert S.
Trailer Rental & Towing in Richmond, VA at U-Haul Moving & Storage at Dupont
Pour nous contacter
Richmond, VA 23234
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
One-Way and In-Town Local Rentals in Richmond, VA 23234
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Staff were very helpful and friendly. They handled my needs very professionally and with understanding.Walter R.
Good job!GEORGE G.
To whom it may concern, Janay was excellent. Professional, conscientious and polite. I'm a small business owner and I understand the difficulty in finding good people who will be an asset to the organization. In my opinion, Janay is definitely one of those employees. She is an asset to U-haul. Blair PageBLAIR P.
Staff is very friendly and helpful. Truck was clean and in good condition. Very happy with the rental experience and will rent from here again.Michael M.
U-haul got my reservation wrongRUFUS B.
The convenience of the location is great. However, it took us an hr to get our rental. The computer system was super slow Saturday and I couldn't do self checkout because there was maintenance being done to the website. So we had to go inside and see if we could get help. Both employees working were super nice but obviously stressed because of the long line and only 2 employees working with a slow system. Maybe updating the system or internet to be able to take high volume of customers, do the maintenance on a weekday night, and possibly hire more people on busy days would improve the experience.ADRIANNAMELINA M.
The agent was very friendly and helpfulWALT R.
Fantastic customer service at this location. Would happily return!MICAHJAMES H.
Nothing, everything was great. Kudos to the new General Manager... she was on top of everything managing and training a new employee as they took care of customers; giving each one of us the attention needed and making us feel special. Great job, I'm sure the employees will learn a lot from her.GARY M.
More employees per shift to assist customers, especially the ones who made a reservation prior to showing up.BRIAN R.
Associate was very friendly & knowledgeableHelen S.
Have a larger store. Many products/items to choose from in a small store.James P.
Get people that know what they are doing. They gave me a trailer that was missing a light. The light they put in fell out immediately I saved and returned with trailer. Also the pictures of trailer I signed for were not pics of said trailerMitch M.
I received a 15' truck with less than a quarter of a tank. Milton explained that is was like that when people do not fuel up prior to turning the truck back in... Milton fueled a truck for a customer, while I waited 20 minutes, but he did not do that for me.Nikitia J.
Hire/train people that are professional when it comes to working with the consumer. Upon arriving at this location for pick-up of a trailer that already had a reservation set, I still ended up waiting almost an hour due to the manager being on the phone answering multiple calls from the desk, being on his cell phone, and moving with little to no concern about the customer(s) waiting.Brian R.
More staff girlfriend peak timesWilma H.
BE MORE PROFESSIONAL WHEN ADDRESSING CUSTOMER NEEDS; ENSURE THE MANAGEMENT ASPECT OF ALL PROCEDURES ARE COMPLETED PRIOR TO REACHING OUT TO CUSTOMER ADVISING VEHICLE HAD NOT BEEN RETURNED; RE-EVALUATE CUSTOMER SERVICE APPROACHCELENA S.
Only one person working at register and outside setting vehicles up. It made waiting in line way too long. I spent way too long waiting in line to just rent a van.Steven K.
It took me almost 4 hours. No where to sit. One issue after another. The manager was great but the experience was awful and cost me money. I had people waiting to load the trailer that took so long.ALBERT G.
Great Job by the manager and the young man named Thomas. I do not know how long Thomas has been there but he should be considered for a management track, otherwise you will probably lose him to another firm. Good Job folks.GARY M.
Need more workers at the register.Dakar F.
Thomas was very helpful. Nothing but great things to say about him. Give him a raise. I mean that.Luis D.
Yes I would like to compliment the young man Tommie that works there. I believe that is his name, the young man that checked me in. He was so polite, and hard working... if he isn't then he should be on the Managers Track. Great job overall, 5 Stars isn't enough.. Let's do 5+!!Gary M.
Milton was great in helping us get setup with the trailer. He spent a lot of time in repairing our wiring that had been burnt out due to running in the the exhaust. He is a great man!Matthew S.