It was extremely difficult to update the reservation to add time. I was on hold a total of 1 hour and 30 minutes from the main uhaul support number. Online was no help as it directed to call.
Curtis David D.
Trailer Rental & Towing in Ripley, WV at South Hill Storage
(Concessionnaire U-Haul dans le voisinage)
81 S Hill Plaza Dr
Ripley,
WV
25271
(Located behind Sears)
(Located behind Sears)
Services dans cet établissement :
Pour nous contacter
81 S Hill Plaza DrRipley, WV 25271
(Located behind Sears)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au jeu : 9h30 am à 4h30 pm
- Ven : 2h pm à 5h pm
- Sam : 12h pm à 4h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
One-Way and In-Town Local Rentals in Ripley, WV 25271
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 3.0
I had called the day before and never had a return call. My truck was broke down and I needed a rental to continue my trip. I had someone drive me to this location and had to wander around to find someone to help me. The person acted like it was their first transaction. They were not friendly and acted put out to help me. However, I was able to rent a truck and continue my trip so overall it was a positive experience.
Joseph M.- Rating:
- 1.0
When I arrived to drop trailer off, I went inside and a male subject who was sitting at a desk behind a window said in snide voice, "Can I help you?" I advised that I was dropping off a trailer. He said, "Just back it into an empty space" while still not getting up to assist me. I backed the trailer into an empty space and and went back inside the building. Still seated, he asked, "Is there a problem?" I said, "You're not going to come out and unhook it", and also asked if there was no customer service here. He finally got out of his chair angrily and stated, "I don't need your attitude." I advised that I don't have an attitude and that every time I have rented a trailer, they have hooked it up and unhooked it and inspected it. I advised him that I have a bad back and he said that I should have said that in the first place. I advised him that I shouldn't have to. He unhooked the trailer and I then left. I don't know if he inspected it or not. Will never use this location again. Zero customer service and rude.
kelly S.- Rating:
- 5.0
U-haul needs to look at there system programs and factor in when doing miles that there needs to be consideration that most people are not picking up trucks and such in the same place that they are using it. Where I had to pick up was fifteen miles from where I actually was moving from. This is because there is only one Uhaul place in the area that I live in, and this is the case in many areas especially in West Virginia. I am not saying that I won't use you again, your company is the most reasonable and easy to work with but I feel that you need to take certain things when it come to miles in to consideration. Thanks
michael L.- Rating:
- 5.0
Very clean..and great customer service!!
Jonathan Dale W.- Rating:
- 5.0
Nothing
GREGORY B.- Rating:
- 4.0
I called several times as no one was at the location when we arrived. I could not disconnect the trailer. We waited a while and luckily someone else helped us. It was disappointing as we had such great service from the NH location.
Julie W.- Rating:
- 5.0
The owner was there and helped me. He was kind, courteous and accommodating.
Cassia Michelle K.- Rating:
- 4.0
I'd recommend the location, but I was beyond stunned at the price for one way; it was much too expensive. I was a bit shocked at getting a cleaning bill. The move was with all clean things, plus I only needed a 10' truck, thru said 20 was all he said was available. I won't use this again for a one-way move.
linda W.- Rating:
- 1.0
Guy is rude second time I've had to deal with him I don't even know why he is even doing u hauls all he did was complian
Donald S.- Rating:
- 1.0
The uhaul dealer claimed 4 days later after i returned the equipment that I damaged it. He never called me etc. I am a retired Deputy Sheriff and I am contacting an Attorney about a possible lawsuit against uhaul for fraud.
edward B.- Rating:
- 5.0
Friendly service and very professional.
Tena C.- Rating:
- 3.0
The left ratchet is jammed and the turn knob gets stuck! Very frustrating
Lonnie M.- Rating:
- 1.0
First maybe he should have swept the mouse poop out of the back .... floor boards dirty... trash in floor. Trying to pickup is a nightmare, due to little to no data service... suggest wifi for customers. Will I rent from this location again...probably not!
John F.- Rating:
- 4.0
I had to wait 20+ minutes to be approved for an online/mobile check-in on a Sunday morning. That was very frustrating. Otherwise, it was excellent. Thank you.
Marjorie H.- Rating:
- 3.0
Call location several times before calling home office and could not get a return call or an answer.
John F.- Rating:
- 5.0
Keep up the Great Job!
edward B.- Rating:
- 5.0
Instructions for 24- hour drop off needs to be improved.
Janice A.- Rating:
- 2.0
The pick up process was a total nightmare. I did the on line registration in advance. When I was contacted by a UHaul rep I ordered a dolly, pads, straps and the bars that help hold things in place. It took an hour from the time I arrived at 9am as scheduled to find the truck on the lot it was not where the app said it was and I had to hunt fir it. When I pulled it up out of the back and up on the lot and opened the door it was completely empty. No pads, dolly, straps nothing. I expect a refund. Please contact me at 98p-474-6222 to discuss this matter.
Lora E.- Rating:
- 4.0
Check out was easy. However, I reserved a 26ft. truck and had to take a 20ft. Would not trust a UHaul reservation again,
Robert K.- Rating:
- 5.0
I've used the South Hill Plaza, Ripley, WV. Your small town dealer at that location is excellent in all regards.
Michael C.- Rating:
- 5.0
All good
Ronnie W.- Rating:
- 5.0
small town dealer, over all excellent
Michael C.- Rating:
- 5.0
Very helpful on the phone call when I called for information
Christine A.- Rating:
- 3.0
My only issue was a glitch checking in with my phone. A problem with GPS. It probably was my phone. It went dead battery after several retries. I'm not able to submit this review ?
LARRY K.