Trailer Rental & Towing in Rochester, NY at U-Haul at Lake Ave

3870 évaluations

120 Lake Ave   Rochester, NY 14608
(2 Blocks North Of Lyell Ave)

(585) 254-1677

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(585) 254-1677

120 Lake Ave
Rochester, NY 14608
(2 Blocks North Of Lyell Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.
Location de remorque

One-Way and In-Town Local Rentals in Rochester, NY 14608

U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône de bâtiment
    Historique

    Nous avons un programme de récupération adaptative visant à améliorer l'environnement!

Évaluations des clients

- Cote moyenne des clients

3870 évaluations

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Évaluation :
4

the ac did not work on the truck that we hand.

jonathan O. 
Rating:
5.0

The guy that was there was great

GARYF S. 
Rating:
5.0

I would appreciate instructions in the app being more of a bulleted list than a paragraph. For example, the instructions to take a picture of the gas needle and the odometer needed to be a little more clear and pronounced. I also would like a way to access those pictures in order to return the vehicle with the appropriate amount of gas. I would have taken my own photo if I had known I wouldn't have access to those photos I submitted at check-out.

Brian H. 
Rating:
3.0

Yes when I picked up the truck the truck was not full with gas , but still I filled up the gas so today I went back there spoke to the lady and asked if I could get some money back as I filled up the truck so she said no . Why can I not get someone back ? Secondly this lady was not welcoming yesterday , I had a hard time starting it yesterday, so I went inside to get her , my wife was already sitting in passenger seat , she came to help me with starting a truck but didn't say hello to my wife

YOOSUFA A. 
Rating:
4.0

Your contact free pickup process is horrible. I will never use it again. Thank goodness there was someone at the location to help me.

Stephanie D. 
Rating:
5.0

I was pleased with service.. thanks

Annie B. 
Rating:
3.0

Hire more people... it's ridiculous how 1 person has to run back n forth to take care of a public run business

JOYCEP P. 
Rating:
5.0

No complaints so far will be up there to pay the rest of the fee Tuesday thanks for the service

LYAM P. 
Rating:
2.0

Employee was so rude

ALIZ P. 
Rating:
1.0

try calling people back when they have a complaint .

Dominique H. 
Rating:
1.0

It was not properly explained to me that this rental had to be dropped off at the same location therefore I dropped it off at a closer location to where I moved my things and got charged a ridiculous amount for only having the rental for 4 hours

LINDA I. 
Rating:
1.0

I was charged for 2 days even though I took one day and dropped it back on time! I was also charged for safe service even though I didn't take that... disgusting money making people!!!

Jerome K. 
Rating:
2.0

My 24/7 truck was blocked in and at the back of the lot. Maybe stage the trucks in a spot where even people dropping off new trucks won't block them in.

Erica S. 
Rating:
5.0

Send them to yall have a good day

BENJAMINL M. 
Rating:
2.0

Had various problems with website / mobile check in, including it giving me wrong address and features that did work (location despite it being enabled). Ended up wasting a lot of time and had to download other browsers for it to work. Also person working there was unhelpful and rude

Victoria B. 
Rating:
3.0

Was not informed of where the pickup location would be for our uhaul. Had to drive an extra 20 miles to get to this location. Asked the employees if there was anything they could do for the inconvenience of having to drive farther than expected and no one could help. Very disappointed with the service.

BRIANMATTHEW M. 
Rating:
5.0

I had to walk to the back yard around the corner to retrieve the vehicle didn't appreciated

Sandra C. 
Rating:
2.0

The signing out process took way to much time. Then when I tried to sign truck back in that process would not work. I went inside to get help and the employee told me that you all was closed. I asked for help and he said they will do it in the morning. Then today I was charged for an additional day. I spent all day trying to call the store and the 800 hundred number and never could speak to anyone! I want a refund of the additional day charge because I returned the truck on time!

ROSCOE JR S. 
Rating:
5.0

I was charged for 83.3 miles but I only drove the vehicle from the uhaul location to where I'm moving from to new location, gas station right down the street from the uhaul location and back which is roughly 5 miles. So I'd like a refund.

JERRYJ T. 
Rating:
3.0

A ride to the person to reserve a truck and went into the lobby where no employees profound oh, so I called the 800 number and waited 30 minutes there was no answer, so I returned to the and the employees entered appearing irritable saying they were busy, however I was the only customer on the site. A young man quickly reserved for my truck without any further delay. 2 days later I picked up the truck at 9 a.m. only to find that it was very slow and rickety giving me an uncomfortable feeling it may break down at any moment. I returned the trucks at 6:45 p.m. that evening and the young man different from two days before was quite distracted. I asked him for the keys so that I could photo my mileage and gas as he was not willing to take a look at it while I was present. He went to a truck brought in after mine I proceeded to take the mileage and gas reading which took five minutes before he could return the key to me so that I can enter the truck and take a photo of my gas and mileage for records. I feel if this young man could not record gas in mileage in less than 5 minutes, then he needs to be reassigned because apparently that is very complicated for him. After photographing my mileage and gas I returned the key to him and left. Overall, my experience was mediocre!

Laura T. 
Rating:
2.0

Tire light was on in truck when I got it and the app didn't want to work when returning it

LINARESFIORDALYS L. 
Rating:
3.0

Have more than one staff working

Jason V. 
Rating:
2.0

Don't yell at customers who are asking for help before they can even speak, then scoff and roll your eyes when they can't hear you because they have a disability. Let them get the equipment they paid for.

McKenna K. 
Rating:
3.0

The app kept kicking me out when I tried to pick up and return the vehicle so I had to ask for them to do it manually.

Kylee B. 
Rating:
2.0

The employee working on 5/1 was rude and impatient. He also allowed another customer to park in front of the available uhauls causing me to have to wait until he was done checking out before I could leave with my truck. The employee was short tempered and rude to all customers In the store.

JODIANN M. 
No reviews have been submitted for this location.

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