I rented a small inclosed trailer. We drove through a lot of rain and the trailer leaked.
Allen W
MyStorage Rogers LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Rogers, AR 72758
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- 5,0 - Cote moyenne des clients
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1. Rental was moved here from my preferred location. 2. When I arrived to pick up trailer, office was closed (at 9:30AM, so called number on door and was instructed just to pick up the trailer, which did not seem right to me, so called U-Haul 800# and was directed to region manager (Andy?) 3. Region manager said direction to just take trailer was not correct, so finalized contract remotely. 4. Trailer was dirty with several chicken bones and debris.
David HWell how about the office not smelling like marijuana? Also, forgot u haul charges for miles. Won’t be renting there again from UHaul
Thomas SHi, first I would like to say that the Customer Service was excellent, and I would use the location again and I do recommend it. They did acknowledge that they did not have time before I got there to clean the van. I sad it was okay.
Amanda Pi would like a refund, all of my babies clothes and belongings reek of cigarettes from whoever had the van last. as well as filled with trash and equipment i did not request making me have to drive more to get the job done. this made my move more difficult, as well as causing second hand smoke to myself and my baby. i have asthma so now im having trouble breathing due to how bad it smelled in the van. i have never had such a bad experience with uhaul before - or at all before this. i tried reaching out with no response. it also took about 45 min to even get the keys for this van when it was also left UNLOCKED as well as having low tire pressure.
Julie F