Everything was greatJimmy V.
Trailer Rental & Towing in Rolla, MO at Guardian 44 LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Rolla, MO 65401
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/31/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Rolla, MO 65401
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great experienceKeith S.
I had nothing but issues with this rental! I'd give no stars if I could due to the chaos I had. First off I did the reservation online at 9am to pick up a 26' foot truck and was given a guarantee that it would be there and available for pickup at my requested time of 12 noon or I'd receive $50. Well at 1041am I received a text message that they would be leaving this location and not be returning until 130. So I called the number provided in the text and the lady said if I could make it up there before 11 she would get me the truck, I explained that I was 30mins from them and it was not possible to get there by that time. I asked why I wasnt called sooner (within the 2 hours I did my reservation) and she said she didnt notice my reservation until just than and sent me the text. Secondly we showed up to pick up the truck at 130 and we stood in the office with no acknowledgment for almost 30 mins before one of the 2 ladies there started to help us. They said they couldnt accept my card because it was a prepaid card and I told the lady I had just used it to rent a trailer a couple weeks prior at a location on the other side of town and that it charges a deposit which is just fine and she told I was wrong and wouldn't use my card so my sister had to pay for it. So she proceeds to give us the basic info of making sure the truck is clean and same amount of fuel in it upon return and being frustrated I said I doubt its clean now because I have yet to get a truck that is clean. Being assured they've inspected it and that it is indeed clean they than went to go get the truck for us and she came back and said we couldnt have it because the catalytic converter had been cut off of it! At this point I went outside and was furious! So what we were offered and ended up having to take was a 20' truck and a 5x8 trailer! Absolutely NOT what I had tried renting! So now we had to hook to a trailer that was not part of what we needed to be doing and the woman instead of guiding me to the trailer walks away and goes over to the truck and gets my sister set up with that as I by myself have to get guided to hook to the trailer. After having to get in and out multiple times to get to the hitch i now have mud all over the floorboard of my truck because there equipment is parked in the mud of all places the woman finally comes to help and get an attitude with me and tells me it's not part of their services to hook the trailer to my hitch... tells me I could help her which I do and in the process of holding the trailer up I end up with this womans butt in my face! Seriously!!! Unprofessional to say the least! So as I get the trailer hooked to my hitch (which the woman had no idea what she was doing to say the least as she shook my whole truck because she didnt know how to get the trailer onto my ball hitch!) I go to get the cord to plug in the lights and theres no cord! Her statement was " Oh they took that too, let me get one off this other trailer". I thought are you serious!?! And you claim you inspected these and they are good to rent out...not likely. I have never had such a horrible experience! So reservation to pick up a 26' truck at 12 ended up having to take a 20' truck and 5x8 trailer and didnt get to be on my way until 3pm! Absolutely awful!Rose S.
I was charged over $200 and my girlfriend also got charged how much im not sure for two days and 56 miles. ImTerrance G.
Additional staff on SaturdayDonald B.
The staff was extremely helpful, and contacted me prior to my reservation to make sure that the pick up went smoothly. The equipment was in great condition.Michael B.
Owner was very professional, kind and a joy to work with.Jackie W.
Very helpful and friendlyMike D.
I have rented from this location several times. The lady behind the counter is always pleasant and helpful. The equipment has always been there, clean and ready to go.JOHN K.
We went to this location because the original reservation location had left the wrong key in the lockbox. The lady here was very helpful and thankfully got us the truck we needed, although our entire schedule was thrown off and ended up costing us a lot more money!THERESA P.
Only gave 4 stars because I signed up for mobile pickup but when we arrived at 8am as scheduled, I got an error that I had to do the in person pickup. That put us an hour behind plus we had to burn an hour. Lisa was very professional and was apologetic for the error. She did a great job considering the mistake. We have rented from you before and will likely rent from you again. Thank you. PWilsonPeggy W.
Friendly and helpfulWendy N.
The vehicle half way thru the trip gave us several warnings for the traction control and stability control, indicating maintenance required. Also right rear tire kept going flat. Reported problems to the U haul destination when we turned in vehicle. Didn't seem to make them any difference. Also returned vehicle with a full tank of fuel. Not half tank as in the way we started out. Also I rented the vehicle from Extreme Accessories which was located near where we lived and was planning on vehicle being at that location not on the other end of town. And when I verified the rental U haul never indicated my rental was going to be located in a different part of town. Which added about 11/2 to our trip.Jerry F.
Very nice folks. Took so long to get paper work done. Lots of errors, however, they were friendly and apologized and finally got it right.Lynette C.
Very friendly and helpful owners and staff. Highly recommend.James D.
They didn't have the truck I reserved and did not contact me until after I had already arrived to pick up the vehicle.Tristyn B.
Fence and gate off trucks so no fuel is syphoned or tank ends up leaking.Clayton J.
Tammy was very nice as always. Her company is the only one we will go to. The other ones around us are snobby. Tammy at Guardian always has a pleasant welcome. She treats the customers like they are family. We love going there. Thank you for being so nice Tammy. From Hannah Pankey & Kim SchenkHannah P.
No improvements needed!!Victoria E.
Nothing, great, easy experience.Terri F.
Nothing! It was an optimal experience.Ronald S.
I don't know. How can you improve?Mark J.
The customer service end of things was great. The lady at the office was very pleasant. However, the truck was awful to drive. The front end of the truck had some sort of issue that caused a great deal of play in the front end. When you held the wheel straight, the front end would still have play in it. This meant that I had to drive about 45 mph the entire trip in order to feel safe and confident that I wouldn't hit a bump and then not be able to control the truck. I hoped that putting a load on the truck would help but it didn't. JoshJosh V.
Inside was not clean when we received it. We swept it before we returned it. The parking lot was do tight that there was no way to back out of spot without hitting something do my husband pulled forward through the grass and the clerk was very rude when we returned the vehicle which was returned earlier than needed to be.Brian F.