Be at the store location at the advertised times. I waited over ONE HOUR and called twice before being helped via phone. Never again at the Rusk location!!
Donna M
My Garage Rusk LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Rusk, TX 75785
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Vos précieux commentaires nous aideront à mieux vous servir.
Make sure the right key box is assigned for after hours pickup. It took almost 3 hours after my arrival for pickup to figure out how to get my correct truck.
Rebecca EInform your sales person to know more about his product.
Mary BThis place if business has gone "all online." There's no one to help you with any issue. There's a number to call, and when you call it, many times it just rings and rings and no one answers. And when someone finally did pick up, they could barely speak English, they could barely understand me, I could barely understand them, and they said they did not service that location. I called the U-Haul number, again, and the man was rude and angry, and said just to leave the U-Haul there. But there was no one there to lift the heavy trailer off my truck hitch. I had to drive many miles out of the way with the trailer on my truck and find a couple of friends to come back and lift the hitch off the trailer. And then we had to do all the work to check the unit back in, as if we were the U-Haul employees, except we don't get paid for the labor. So I'm paying U-Haul for this service and yet we are the ones doing the work for U-Haul without wages or compensation. U-Haul has this backwards. U-Haul needs to pay their customers for doing their work for them. The man on the phone that was rude and angry said it would only take 3 minutes to unhitch the trailer and to check it in. He was very wrong. It took several hours and quite a few miles and the expense of driving a truck with a trailer and hours on the phone calling. Then I had no phone reception at the drop off location to do the check-in. Theyl use your phone to verify the location to make sure that you drop it off at the correct location. Two of the three of us had no phone reception out there. So after all that work if the third person hadn't had reception, then we would have had no way of checking the trailer in and would have had to wait several days, and then there's still no person that works at this location any longer because they're all online. So it was a really bad experience all the way around between U-Haul not doing their job and this other company having no personnel there and doing it all online and having no backup to follow through. The next nearest U-Haul location is it good 20 miles away, and they were closed also.
MONICA WHave the trucks in the town where you live and not 80 miles away
Terry B