Greet or act knowledge your customers when you see them. Instead of staring at them or being in your cell phone. At less act like you're happy you have a job and not with the lasted gossip. She gave me the keys and said, â€œThe truck is outside. So, I had to ask her to should me which truck I was renting. So, we went outside, she just pointed towards the lot of parked pickup trucks(at least 5). I asked her again, â€œWhich one?â€ She replied, â€œYou don't know?â€ This time, she walked toward the truck and said, â€œThis one.â€ Turns out, that was not even the right truck. At this point, I had enough of her customer service. So, my husband went to the next truck over to the right. She was only helpful when I had asked her. No effort on her part but, only to updates on office gossip. Returning the truck the same day, was the same experience just different employee. No greeting, just informed us that she needed to see the mileage and gasoline tank. We're only return customers and refers friends and family because this location always have rental when no one else does. But, that also has to say about their services.
Location de remorque et remorquage à Sacramento, CA chez U-Haul at El Camino Ave
Déménagement en provenance/direction de Sacramento, CA? Les remorques fermées et carrossées de U-Haul sont ingénieusement conçues pour protéger et retenir vos biens précieux, alors que nos remorques ouvertes sont idéales pour tirer des matériaux de construction ou d’aménagement paysager et des articles de gros volume. Les remorques pour voiture de U-Haul sont dotées de rampes à chargement facile pour un chargement sans effort des véhicules, alors que nos remorques pour moto sont légères et faciles à remorquer. Obtenez GRATUITEMENT des estimations de tarif pour la location de remorque à Sacramento, CA 95815 dès aujourd’hui!
Obtenez GRATUITEMENT des estimations de tarif de location de remorques ouvertes et fermées, pour voiture et moto à Sacramento, CA
Les remorques fermées à Sacramento, CA sont légères, aérodynamiques et conçues pour offrir une plus faible consommation de carburant, facilitant le remorquage. Chaque année, des millions de familles utilisent nos remorques carrossées pour déménager. U-Haul offre une vaste sélection de remorques carrossées à louer dans la même ville ou pour un aller simple. Consultez les tailles de nos remorques fermées et réservez en ligne une location de remorque chez U-Haul at El Camino Ave!
Les remorques ouvertes sont idéales pour le remorquage de charges grosses ou surdimensionnées à Sacramento, CA 95815. De nombreuses remorques ouvertes sont louées avec une rampe de chargement pour plus de commodité. La sélection de remorques ouvertes offertes chez U-Haul at El Camino Ave représente une solution abordable pour des projets d’amélioration résidentielle, la livraison de meubles ou le remorquage de véhicules récréatifs. La location de remorque ouverte est également populaire auprès des entreprises pour la livraison et lors de salons commerciaux. Les remorques ouvertes sont offertes en une variété de dimensions et de styles afin que toutes les voitures puissent les remorquer.
Remorques pour voiture
Déménager à l'autre bout du pays en transportant votre voiture sur une remorque pour voiture représente une manière sensée d'économiser du carburant et d'épargner des milles d'usure à votre véhicule. Notre chariot de remorquage représente une solution de remorquage abordable pour les véhicules à traction, alors que les remorques porte-voiture sont idéales pour les déménagements de longue distance. Les deux remorqueurs offerts à Sacramento, CA conviennent à la plupart des véhicules et ils représentent également une option plus économique que de faire appel à une dépanneuse lors d’une panne. Que vous remorquiez votre voiture avec un camion de déménagement U-Haul ou avec votre propre véhicule, vous pouvez louer une remorque pour voiture pour un déménagement dans la même ville comme pour un aller simple.
Remorques pour moto
Les remorques pour moto sont légères et faciles à remorquer en plus d'être équipées d'une rampe de chargement facile d'accès. Chaque remorque pour moto est également équipée d'une cale intégrée pour les roues avant et d'anneaux d'attache robustes pour soutenir les motos les plus lourdes. Réservez en ligne dès maintenant votre remorque pour moto à Sacramento, CA !
Accessoires pour la remorque et le remorquage
Entrez l'information sur votre véhicule et nous vous aiderons à trouver la bonne attache.
Achetez des boules et des montages d'attache de remorque standard et spécialisés.
Évaluations des clients
When given an option to opt out for a dolly because of service fee online when making reservation, please honor it. I feel that's how Uhaul Secretly charge to make money because it's already inside secured I'm the truck. If I knew I was going to be charge for it then I would have used it. I did not use it but still was charged.
The guy who checked my trailer in was a jerk. We was peeling stickers then went to get the mop. I said "hey, what are you doing? Let's check me is so I can go, I have a busy day" and he said "hey, I'm doing my job. I gotta check the lights and clean it." We checked the lights and I left. I have no idea why he thinks I should stand around while he prepares the trailer for the next customer. I also found it ironic that "I'm doing my job" was his comment since in my opinion his job is to deliver excellent customer service while protecting the company from loss or liability not make me wait while he mops the floor. Probably a training issue. Store looked great, well stocked beautiful location.
Everything was okay, I have nothing to say at this time
Keep up the good work
Rented a 6x12 utility trailer. Went to hook up the trailer to my vehicle. Hooked up the lights and when testing the lights there was an issue. The uhaul associate said there was an issue with my vehicle and that they would not be able to hook up my vehicle. I mentioned I just towed with my vehicle and did not have any issues with the lights. The associate assured me it was not the trailer. I said I have another tow vehicle and would be back to hook up. The associate cancelled my order. I then came back with my vehicle and had to book another reservation. Once finally booked, I went to hook up to the trailer and still had issues with connecting the lights and the associate said the issue might be with the trailer. We went to hook up to another trailer and miraculously the lights worked. This is frustrating as I could have just hooked up to a trailer with working lights the first time instead of having to go get another vehicle and prove the uhaul associate wrong as she could have just offered to hook me up to another trailer then. Not a good experience when trying to get my job done on a time crunch. You will note I barely had the trailer for over an hour and the experience to just get the trailer took more time than that.
Keep up the good work guys.
This comment is not for the location where I picked up the truck I am commenting on the regional office that were very rude and unhelpful. I scheduled my truck which should have been a 15 foot truck to move a studio apartment and as I had a confirmation from the location on Arden in Sacramento I received a call from your regional office stating that they have no 15 or 20 foot trucks available anywhere in the area and that I would have to have a 26 foot truck. I don't understand how I could have a confirmation of a truck and in turn be denied a 15 foot truck. The Associate that helped me did not care to explain why I had a confirmation of receiving a truck she just wanted to know if I still wanted the truck (26 footer) and get off the phone with me. I feel that there needs to be training on how to explain to a customer the reasons why a confirmation Is different than a request. I was sent a confirmation email stating that I would receive a 15' truck not a request of a truck email. I have a very bad taste in my mouth regarding UHaul, and I will not be calling UHaul first in the future I will exhaust every other rental truck companies out there before I use U-Haul again.
The location was great. But I had so much trouble with this rental. I finally got it there, 4 DAYS LATER THAN WHAT I WAS SUPPOSED TO GET IT!!! I was moving across county. Made plans, schedule services, and because of how irresponsible your company is I had to change my plans not once, but three times. The inhabilita to offer solutions, the very unhelpful, not at all understanding women on the scheduling center only made me angrier at the situation. For a moving company it really seems you have no idea ho to treat costumers or how to deal with big problems.
I used the online service to reserve my one way rental and the day of my rental my reservation was cancelled because they said that because they had so many local rentals I could only rent and return to their facility. This ended up costing me $80 dollars more in rental fees. Funny thing was the trailer was licensed in Virginia. Nothing local about that. I have always used uHaul for my rentals but will choose someone else first next time.
Good management. Did like waiting in line for paper receipt after return completed.
Really appreciate the staff here as they made the dropoff easy and stress-free. Were very accomodating!
Dave was very helpful and friendly. I expressed frustration with not being able to get a hold of anyone at the store and he quickly gave me his card with his number and fixed my problem immediately. I've been using this store for all my storage/moving needs and I've never once been disappointed.
Nothing, Great Customer Service
When I picked up the truck, the gas tank was at less than a quarter of a tank (it estimated it could go for 48 miles before running out of gas). My move was in town so it wasn't a big deal BUT it was really frustrating to have to guess at how much gas to put in so I wouldn't be charged. Please fill up the tank for your customers.
The manager Dave called me 45 minutes later and told me to bring trailer back. He didn't asked me he ordered me. I really had a bad experience, u would not recommend any one that I know. Very poor costumes service. I dropped the trailer and went to speek with him, he was busy. Poor costumes service. Thank you. Victor German
The inside of the vehicle was fine, the outside was quite dirty. That said, it provided what I needed for a smooth move.
Truck doors were very dirty, I asked for dauly, and blankets. Didn't have anyone of them. Made moving very hard. My back is hurting me right now because I was forced to do a lot of lifting.
Special kudos to the girl who helped us over the phone on what to do in returning our trailer. Very pleasant, helpful and personable
The online check in process was great! It lessened the amount of time checking in with office staff.
I think they handled everything the right way.
Staff customer service was friendly and helped us after our reservation was inexplicably canceled 2 days before our move. They worked with us and gave us a deep discount. The truck we rented needed some transmission work, however.
The service by the location was great. I had issues with what I was charged by the mobile app. I was charged for two days when I returned the equipment in about 8 hours. It took me several phone calls and waiting on hold close to twenty minutes each time to finally get my money back. I wasted over three hours of my time fixing a mistake made by uhaul. They need to improve their billing system and they need to upgrade their phone system to call you back instead of having the customer sit on hold for 20 minutes.
I don't understand why I was charged for a late night fee when I return the equipment about 18 to 20 hours earlier from the due date check your cameras thank you have a blessed day other than that service personnel had a great attitude when I rented the equipment thanks Martin roman
It was my first time to rent a pickup so it was great