This location is the worst location ever.
Atiqullah S
Lucky Ventures Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Sacramento, CA 95826
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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I picked up my Uhaul on 3/22/2024 at 4100 Florin Perkins Rd. Sacramento CA, 95826 so I could move my family belongings to Tennessee. I ordered 2 packs of moving blankets. I received 2 blankets, not 2 packs. The blankets were not folded, the back of the truck was not swept. I had the rep at the pick up location marked a few dings and dents. The interior was not cleaned out either, with coffee stains on the cupholders. The check engine light came on minutes after leaving the pickup location, and remained on the entire trip. Where it all went real bad is when I was cleaning out the truck (both the area in the back and the cab), I found A LOADED 0,22 CALIBER PISTOL UNDER THE SEAT. This pistol did not have a trigger guard, and is semi-automatic. Had I been involved in an accident or hit a very hard bump, the pistol could have fired both rounds and I could have had 2 0,22 caliber bullets ricocheting around the cab. While driving though CA, if I was pulled over and the cab searched for some reason, the officer would have found this LOADED CONCEALED FIREARM. I would have been subject to multiple felonies (concealed weapon without permit, carrying a loaded firearm, having an unregistered firearm). My 3 year old son was in the cab with me when I found the weapon. I then called the Memphis PD to have them come pick up the firearm and make a report. When I turned in the truck to the UHaul location on 3/28/2024 at 370 Union Ave, Memphis, TN 38103 and told them about the weapon, they were not concerned, said there was nothing they could do, and that I needed to call the pickup location. They also said I could call UHaul corporate. I called the pickup location, let them know what happened, and was told to call UHaul customer service. I then called UHaul customer service to file a complaint. The rep on the phone took my information, and said that someone would get back to me in 3 business days. No one responded to me by Tuesday 4/2/2024. On Tuesday 4/2/2024, I filed a claim with repwest, since I purchased SafeMove+ for 199.99. After filing the claim, I called the Uhaul customer service line and was connected with Karina C. She was the first person at UHaul to voice concern over the situation. She let me know that no one at the store levels in either Sacramento or Memphis noted that I had found a LOADED FIREARM, and that the customer service person I spoke to on 3/28/2024 did not follow the proper procedures in regard to what happened. Apparently those people were hoping I would just go away. Karina told me that she had escalated this situation to the Sacramento Marketing Company President Melissa Easley and her assistant Rebecca Luna at 916-929-7555. I am expecting to get a full refund of the $3 709,92 I spent to be unwilfully and unknowing subject to possible death or imprisonment.
Nathan BGreat folks and fast service
Norman SVery smooth process. Really cool place to pick up. Seemed relatively safe. We use uhaul a lot for staging. This was by far one of the best places we picked up at. Highly recommend.
ANDREW LProfessional. Nice. Courteous. Like the place.
Hugh D