The app was not working when returning the truck. We spent 20 minutes trying to submit truck pictures until we finally called customer service. I think the app may need some more work.
Marisela F
Meadowbrook Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Saint Louis Park, MN 55426
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
my pickup location was moved by UHaul and this created many problems for me. First, the location was not open at my arranged pick up time, but to my knowledge this was not comunicated to me in advance. Also, using the app was not efficient, i had to call UHaul for customer service to fix my problems, and it took me more than one hour to pick up my vehicle, and i did NOT have time for this delay on a very busy day. The person working at my pick up location arrived 15 minutes AFTER the stated hours on the door, and she was basically of no assistance to me. I expected MUCH greater customer service from UHaul, and mostly was surprised that my location changed without my knowing i had to use the app to check out the rental truck. This was very disappointing and inefficient.
Rob RThe customer service is excellent, she walked me through the process and was wonderful! So helpful! My only issue was the language in the truck warning messages were in Spanish and my Spanish is rusty. The price was right! I will rent again soon!
CHRISTINA WThe staff was borderline incompetent that i dealt with when i picked up the uhaul, and the staff that was there when i dropped off the uhaul at the meadowbrook location was rude and yelling at a customer on the phone when i arrived. She was unpleasent the whole way through. Uhaul has always been a nightmare, at least the employees that i have dealt with. They always seem either incredibly upset and unhappy with everything or they are unable to do their jobs correctly. This whole experience was incredibly negative man… bummer
Jacob SThe condition of the vehicle did not match the photos presented with burn/score marks on the passenger side of the cabin, and multiple stickers noting damage and visible damage that were not represented.
Peter F