The equipment worked and was clean but the location is still not manned due to covid restrictions. Seems a bit extreme now that restrictions are being lifted. Needless to say I had to check in over the phone and out online. I had to call when I arrived at the location then wait for someone to call me back. The message says they will call right back but I waited enough time that I started to look for trucks at other locations. I had a 12:45 pick up time by the time I got the truck it was 1:30. I was late for a 2pm pick up that I though I had given plenty of time to get to. I was told the keys were in the visor. They were not. I then had to call back and leave a message. Again wait for a cal back to be told that they needed to check with employees on the location of the keys. The. A few mins later got a call stating the keys were actually in a lock box. It was not a fast or seedless process. The person I spoke to was rude on the phone at times. Weird because I literally just did all of the work of a uhaul employee. Retrieved the keys, took pics of the odometer, gas gauge and pics to prove the cleanliness of the truck upon return. The proper customer service thing to do it offer a discount when you are not prompt, are sent on a wild goose chase for keys and have to wait way too long for a call back. I won't rent from here again unless in a serious pinch. I also uploaded my license online and was told with an attitude that I didn't. Just a poor experience over all. This is the second poor experience with this location. Lesson learned. The convenience of the location is not worth the hassle. I can go to the Rogers location or a different one next time.Karena W.
Trailer Rental & Towing in Saint Michael, MN at Superior Storage of MN
(U-Haul Neighborhood Dealer)
Saint Michael, MN 55376
(One block east of Larabee light - MacIver & HWY 241)
Services at this Location:
- Mon-Fri: 9:30 am - 4 pm
- Sat-Sun: 9 am - 1 pm
Special Operating Hours
- 6/27/2021: Closed
- 7/3/2021 - 7/5/2021: Closed
- 7/9/2021: 9:30 am - 1:00 pm
- 7/10/2021 - 7/11/2021: Closed
- 7/17/2021: 9:00 am - 11:00 am
- 7/18/2021: Closed
- 7/22/2021 - 7/23/2021: Closed
- 7/25/2021 - 7/26/2021: Closed
- 8/1/2021 - 8/6/2021: Closed
- 8/8/2021: Closed
- 8/19/2021 - 8/20/2021: Closed
- 8/22/2021: Closed
- 8/26/2021 - 8/27/2021: Closed
- 8/29/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Saint Michael, MN 55376
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Kelly was right on my reservation and instructed me politely through everything.ROBERT F.
Great customer service.Chad F.
Have better online support for your 24/7 pick upsMichael G.
Would have liked more information of where to drop it off after use.Timothy H.
Smooth easy pickup and drop off. Due to Covid-19 the office connection was via phone. This caused a delay in making contact with the operator of the location which meant leaving a message and waiting for a return phone call. Inconvenient but manageable.William R.
This was a great experience. Equipment was clean easy to find, and worked well. The checkout and checkin process made sense.Steve B.
Better customer parking. More convenient key pick up. Look truck over before renting, customers shouldn't have to repair vehicles in order to be safe.Kandi H.
I originally reserved in the Big Lake Smoke Shop. I specifically asked when making the reservation that the truck would be at that location. I was told it would. But it wasn't and we ended up going to your facility in St. Michael. So complaint is with Big Lake facility.CONNIE M.
Very easy and clean. No problems.ROBERT W.
still haven't received the final bill yetTerry F.
The person who took my call was friendly, knowledgeable and very patient with answering my many questions. I will refer this U-Haul location to my family, friends and real estate clients. Thank you for exemplary service!Annie S.
front tires were not legal for driving, headlight was burnt out, dash had 2 faults that were suppose to be reset, windshield washer fluid was empty. The cab was Not clean at all. Chicken bones were on the dash, and the floor was a pig sty.JEFFREY DAVID S.
We arrived to find the site unstaffed even though the website said otherwise. I parked the truck and dropped off the keys only to discover the online check in process requires the use of the keys to get screen shots of the odometer and fuel gauge. Better signage the check in's are ONLY available online would be nice and that you're required to take photo's of the truck, cargo interior, cab interior, exterior, fuel gauge, and odometer at the location of the keys drop box.June H.
They charged me more than twice and never called me backZakary F.
Don't charge so much for a price on one way as 200 dollars for one way trip driving 34 miles and then charging for gas is insaneBLAKE R.
Parking lot small for a 26 foot truck. No separate parking for trucks.Derrick J.
The truck was making a ticking noise, like it was low on oil type tick and was a bit hesitant with shifting. I've used other uhauls before so I knew this was not normal...I checked the fluid levels, could've used maybe half quart. I would think that they would be well maintained and levels checked frequently, or at least in between customers. I had another load to move but didn't dare cuz I was afraid it'd breakdown.Kimberly F.
The parking lot was very small and difficult to move a large truckMatthew S.
I never got the hire help IPAID for...I spoke to the mover 763 3540269. he promised to come..I called and NEVER GOT A CALL BACK OR A REASON, I HAD TO PAY AN EXTRA DAY FOR UHAUL AND GOT A DIFFERENT COMPANY TO HELP ME MOVE.Sylvia T.
The 26 foot truck is hard to turn around in the return parking lot when you follow the signs for drop off must be a skilled driver.Travis R.
The pick up location was just fine. the issue was that this was not the pick up location that I requested. I had already waited one day to get the truck because there was none available on Saturday 9/5 when I went to order one online 2 weeks ago. I then get a call 48 hours prior to my pick up that I would have to drive an additional 20 minutes each way to a different location to get the truck I needed. This was very disappointing since I had reserved it with plenty of notice.Roger L.
Reservation was changed do to overbooking on U Hauls part and I received a truck that did not have cruise control. This truck may have been ok for a local move but I had to drive over 1500 miles, The truck also pulled to the left and and the steering was not responsive. Seemed to float. I mentioned this to the return company.Kenneth P.
Hard time ordering over the phone. Had to stop by ahead of time in person.Raymond D.
No one at the location when we dropped of, it is a pain to go through the on line process of taking all the photos. took way to long. We where there during the hours they should have been open. there was a sign that they were not due to COVID. this seem like an excuse to not have the office open,Patrick A.