The desk lady was amicable. The equipment was not clean, dusty and looked like it hasnt been vacuumed for days... weeks maybe. In a COVID pandemic, this is quite surprising from the representative of your franchise. And ... unacceptable.Jean Marc G.
Trailer Rental & Towing in Sainte-Adele, QC at Garage Micango Inc
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Sainte-Adele, QC J8B2N6
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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I had a lot of problems when checking out. The website was really slow and it took me over an hour to be able to check out on it. Connection was very good and everything else on my phone was working. Appart from that, it was great.Hugo C.
There was no key drop box for after hours returns. It would help to have oneCameron E.
even if I made all arrangements on line prior to the pick up, I had to go through the whole process again with the agent!Francois B.
Drop off went much better than pick up. Sufficient lightning to take photos. Nobody on site after business hours. There is no U-Haul box at this location to drop the key. So, again called the 1-800 line and chatted again, in order to get help. Waited about 30 min to finally got instructions to leave the key in a hole in the garage door.Monal B.
On n'a pas fait l'inspection du camion avec moi afin d'identifier les bris prÃ©existants sur le camion ( pare-chocs avant ) La boÃ®te de camion contenait deux boites vides et un tas de poussiÃ¨re. La cabine du camion contenait encore le contrat du locataire prÃ©cÃ©dent ainsi qu'une cannette de Redbull. La commis m'a informer qu'elle ne pouvait pas me fournir de diable pour Ã©lectromÃ©nager car ils n'en ont pas en inventaire. J'ai donc acheter un diable tous usage pour rÃ©aliser que le camion en contenait un ! La commis avait annuler les frais pour la location du diable.Patrick S.
J'ai seulement Ã©tÃ© portÃ© le camion, le garage Ã©tait fermÃ©, la boÃ®te pour mettre les clÃ©s n'Ã©tait pas identifiÃ©, j'ai chercher quelques instants puis j'ai aperÃ§u un rond dans une porte de garage et finalement vue que je pouvais y pousser les clÃ©s!CHANTAL D.
On the other hand, I would not recommend the U-Hall in Ste-Marguerite du Lac Masson or I wanted to take my U-Hall rental. I called 5 times, left two messages, they never call me back, never. Also, I checked in twice, during opening hours posted on the door and they were closed. Really frustrating situation. So I had to travel 20 miles to Ste-Adele, to pick up my truck. If this site is close, take out your U-Hall equipment, there will be no more confusion and frustrationPierre A.
The charge was considerably higher than quoted when I made the reservation. The rental charge was 29.95. It appears it was charged twice. I booked from noon to 6pm. When I arrived for the pick-up I was told the girl who handled rentals was at lunch and was to come back at 1pm. Therefore the rental started at 1pm. It took half an hour to process The six hours I booked therefore ended at 7 or 7:30pm, by which time I had returned the truck. Either this is a clerical error, or someone is fiddling the books! I expect a refund. Dermot Hennelly Contract # 25455257Dermot H.
Rien pour moi jai eu un exelent servicesFRANCIS L.
Good customer service.Ã‰tienne A.
I had asked for a dolly When I reserved online but they don't have dollies and no other U-haul or moving equipment there. I had to move my fridge by hand.Eric C.
Tires were bald, slick; so used the truck was dangerous to drive even in normal conditions ... unfortunately it was winter here in Canada and roads are covered with snow during this season here: the truck could simply not drive where I wanted to go, just 5 miles from the pickup point, it was sliding and spinning on pavement. No assistance received after so many phone calls, no one seems accountable, very poor customer services. I hated my experience with U-HaulLaurent S.
Stop sending clients to Ste Agathe at the adreess you are indicating, 950 Prrincipale, to return the truck as this location no longer accepts returns. It is unaccptable that you tell clients to send their truck to a location that wont accept the return of the truck. I had to drive ean extra 209Km plus come backin taxi because of this.stephane P.
Worst experience ever. Won't do bussiness anymore with them. Major issue with the billing. Not able to talk to anybody to fix the problem.Hugues L.
Pickup was very long. Took well over 20 minutes. I was overcharged by alot as well.Bruno M.
In 10 minutes all was done and we can go. Hawfull !chantal B.
Aucune boÃ®te de retour pour les clÃ©s, personne sur place on s'arrange seul...sylvie P.
First of all, the truck did not have any winter tires, therefore i had to ask a friend for help since your truck could not meet safety and legal standards of the province of quebec. I had to move a mattress on a snowy road, therefore the rented truck couldnt climb the hill. Second, the back door was frozen, therefore we had to go back to the location in order for a uhaul personnal to unfreeze it which cause delay and waste of time. In addition you change the dropoff location to a location that was closed, not well plowed where no one answered or call back to the message i left. I called the montreal location, who transfered me to the head office who transfered me to the manager district who never replied. I did not receive a decent service nor equipment which is totally unacceptable. No one was able to help me out in any of the calls i have made. There was no box to leave the key, therefore i had to go back the next morning in order to leave the keys. This was the worst rental service i have ever had and I will never be renting or recommanding u-haul service to any body.jessica S.
Il n'y avait pas de camion a BoisBrillant telle que convenu Ã 0700 du matin. J'ai du conduire 40 a st-Adele pour prendre le camion se qui m'a retard de 1h20. Du plus, a st-Adele le camion etait dans la neige que j'ai du pele moi-meme et dÃ©neigÃ© le camion du meme moment. Ce qui ma fait perdre un autre 1h. Plus le gaz que j'ai du mettre dans mon auto pour l'aller retour a St-Adele. Je sais pas d'ou l'erreur est survenu, mais le service a Ã©tÃ© minabledanny D.
It's a car repair garage and the mechanic was clueless on how to complete my reservation/ rental. It took almost an hour and a few phone calls to Uhaul for him to succeed.veronica A.
Seul bÃ©mol, le plein d'essence n'Ã©tait pas fait. Il est impossible de remettre un vÃ©hicule avec exactement la quantitÃ© de dÃ©part si le plein n'est pas fait ! tout le reste Ã©tait parfait.Line G.
Uhaul need to take better care of their dealers in Canada.Diane W.
good service from the pick up location but u-haul internet service is bad. Requested trailer to be near my location but ended up being 50km away. nobody called to let me know. I asked for blanket but location did not have any. I wont use u-haul anymore and will not recommended anybody to use u-haul eitherJean-Sebastien G.
Respect client reservation and deliver. I had reserved blankets for the move which were not available and was simply ignored, leaving me without protection for my move. Computer was also very slow once I showed up.Vincent A.