Thank youMIKE M.
Trailer Rental & Towing in Salem, IL at Salem Hardware & Rental
(U-Haul Neighborhood Dealer)
Salem, IL 62881
(& Rte 50)
Services at this Location:
- Mon-Fri: 8 am - 4 pm
- Sat: 8 am - 2 pm
- Sun: Closed
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Salem, IL 62881
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
No improvement here necessary. They did an awesome job assisting me with getting the truck. Making sure I understood everything neededDORIS D.
This U-Haul location was excellent.Michael R.
Awesome customer service!!! Matt is amazing!!!Maureen W.
Great experience and had what was needed, when needed.Kevin C.
I have rented from this location several times. The people are always courteous and very helpful. Never had a bad experience. Would recommend to everyone.Phillip J.
Turn in was very smooth. Easy to deal with . Knowledgeable and polite!MICHAEL D.
I do not have any comments about improvements as I thought the equipment pick up was easy and the staff well educated on getting the paperwork and equipment to me as soon as was possible.randall B.
The location is fine. The uhaul trailer leaked and we had to dry contents twice due to rain.Tracie S.
A little pricey to rent a trailer $360 for 1 way but $90 if I wanted to drive it back. You rent a trailer 10 times and its paid off in fullDavid R.
The guys at Salem Hardware went above and beyond to assist mePhillip H.
Polite staffChristina D.
Fast friendly serviceBrian H.
The dolly & moving pads I requested were not available.phyllis M.
Notify people who have purchased additional items that they are not available prior to the day of pickupWilliam H.
Got my rental in a friendly and timely manner. Have rented from you before. Really nice trailers.John N.
Make sure equipment worksBradley D.
They were very friendly & helpful. Couldn't have asked for more!Marcia G.
Owner was nice enough but the employee was rude and made us feel like we were a nuisance. Never rented one before so we probably were a bit annoying with all our questions and he might have been having a bad day. I have been working with the public for 30 years and I understand "bad days". However I also know the customer "pays my paycheck". Rude and unfriendly =no more return customers and that = no job. The owner said we could just put key and contract into the "Return after hours" boxes and it was as easy as that. He did not mention the extra $20 charge to do it that way. Their printer only printed part of my contract and couldn't read the stuff that printed because it was so smeared with ink. They just said there was nothing they could do because it was the UHAUL website's fault, not their fault. They got 2 stars because I did get a truck and moved the things we needed to move. I will not drive 30 miles to rent/buy from them again. If you like friendly, professional Customer Service this is not the place to go.Tara B.
His rental was supposed to be one way. I was to pick up in Salem IL. and drop off in Iron county Missouri. When I picked up the trailer, I was told it was to come back to Salem hardware. I called the 800 number to try to straighten out this misunderstanding, or find another trailer. I spoke with several operator/ agents, none of which helped, they just kept putting me on hold. The last one I spoke with said they'd be right back and after 58+ minutes I hung up and got the original trailer and drove 10 hours the next day to return it. A full wasted work day for me, but obviously U-haul doesn't think my time is valuable.Richard C.
Rented a cargo van and did not like that I had to pay a fee for insurance when my auto insurance covers rentals. This location had NO trailers for rent, not one!JULIA L.
Excellent service.Matthew J.
U-Haul... I had to drive 3 hrs to pick up and 1 hr to drop off truck. My location was only 40 mins away!! Very poor!!Steve H.
I have no issues. The Service in Salem Illinois was great. They got me on my way quickly and efficiently. Thanks to themronald S.
Very quick service.DOUG M.