Train all your locations to treat customers as well as Julie does at this location. I am a real estate agent and send all my customers to â€œJulie U-Haulâ€. Thanks Julie! Another flawless experience . Penny Barnes, ReMax Integrity, Salem, Oregon.penny B.
Trailer Rental & Towing in Salem, OR at KD Sand & Gravel
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Salem, OR 97304
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Uhaul customer service set this up and told me it was the only place I could go. Fine. But I would really have appreciated being told it was a self check in drop off. I way prefer giving my truck to a person and would have made different arrangements had I know this was the case.Jolie B.
The person who ran the office was very helpful, friendly and made sure everything was to my liking before I left. Great place to rent from.Thomas R.
Everything was great! Thank you!Racheal S.
We were charged 3 times for our trailerChris J.
I made my reservation on the wrong day, but the lady there get me handled and got my day started right! Highly recommend! Great service and so helpful!Sean K.
Outstanding service, accommodating and informative. Trust this location for all your moving needs and quality equipment. The staff are professionals who know what it takes to get the job done and will assist you every step of the way. Rent with confidence. Move with confidence safely and securely the UHaul way at this my go to location KD Sand & Gravel 2650 Salem Dallas Hwy NW Salem, OR 97304Dan L.
Front Desk customer service is just just amazing!Kalvin M.
Love this service location, and JulieDoran H.
I have been a lifelong customer of Uhaul but have never had an experience like this. It was a TERRIBLE moving experience. I moved my truck rental from Vancouver to Portland as I was told verbally it was a guaranteed rental. However, when I went to pick up the truck it was not there and we waited almost 6 hours before finally having to pay someone to drive 2 hours round trip to pick up a truck in Salem. We missed out on our movers, had to scramble to find new help, they had no experience in packing a truck so I had to rent a second truck to fit everything. We were a day late getting out of the house and I also had extensive damage to antique furniture that is irreplaceable and will cost a fortune to restore, if it can even be done. I called to complain and seek a refund or compensation and finally reached a manager who was rude, unhelpful and nasty. I hope I NEVER have to use Uhaul again and will be sharing my experience with anyone who wants to hear it. No reflection on this location but I will never recommend Uhaul to anyone again.Barbara L.
I made my reservation online, checked in online, but had to do it all over again when picking up the trailer onsite. Your system was down, or something. A waste of 30 minutes in a very busy day.James B.
Customer service was outstanding! I rented a trailer I thought was big enough, but it wasn't and owners still worked with me even after closing to get me the correct one I needed! Great people tooKalvin M.
Very friendly/ helpful staff!William E.
The person who helped me with the trailer was great to work with. I've rented from U haul 3 times in the past two months from 3 different locations and today's experience was by far the best.Brian H.
U Haul truck reservation number 90331125 Michele Weiss I first called on 3/15/21 to reserve a 15 ft. truck one way to Salem, Oregon. I waited on line for 9 minutes and was disconnected. Called back and wait 16 minutes before speaking to a person. The service then was good, I asked the person if I had to call and confirm before the pickup date on 3/25, he said no he guaranteed the truck would be at the Sunnyvale local (approx. 7 miles from my home). I called back on 3/18 and changed the pickup time to an earlier time. Also made arrangements for moving help, that service was good, but I have nothing but trouble getting into the program to leave a review for the 5.95 fee handling. On 3/24, I received a call 24 hours before my pick up time telling me there wasn't a 15 ft. truck available, would a 10 ft. work. No a 10 ft. wouldn't work and even though they have 12 ft. trucks showing on the website, there were no 12 ft. truck either. I was given the choice of cubes or driving to pickup truck at San Francisco, approx. 44 miles away from my home. I took the truck in San Francisco option. I called the number for San Francisco location., waited on hold for 41 minutes, and was disconnected. Called back and waited on hold for 31 minutes. I talked to Orry and explained my situation and asked him to have the location call me at or around 5pm to verify the truck would be available for pickup Thursday morning at 8am. They did not call me to verify the truck would be available. When I picked up the truck, no change was made to the mileage on the rentalâ€¦even though U Haul added 44 miles to my actual mileage. First, there is a pattern of issues with your on hold function and being disconnected. Second, your customer service is very poor with the promises of trucks, last minute changes, call backs after a serious change to the reservation, and the information on your website. I realize there can be changes to last minute reservation but I made reservations for a truck 10 days in advance and was told it would be available 7 miles away, not 44 miles away. Third, your app with check out has issuesâ€”the estimate on the fuel level was off on the truck and when we tried to change it errored out. Check out record said 3/8 level and it was closer to 1/8, another customer service issue. I respectfully request a refund of $200. (15%). The experience with your company was not up to any kind of good customer service. Please credit my credit card on file with the refund of $200.MICHELE W.
I had a much better experience picking up trucks and trailers in the past from other locations. The appliance dolly was in very poor condition. I had to load the dolly and blankets in the back of the truck, previously they have always been loaded into the truck for me.Richard B.
You return procedure using a phone when the business is closed did not work. Your website eas down. I tried to park as instructed but a se ond tru k had parked perpendicular to another truck , so I did the best I could, under the circumstances.DONNA F.
The women who checked me in was not wearing a mask. The inside of the truck had a coffee spill and cookie crumbs. She did great customer service wise though. I'mchelsea S.
Absolutely the best and easiest rental experience I've ever had!Jack H.
i had to drive to a location 6 miles out of the way, return it in 4 hours, then the check out process was rediculous. i will never rent a truck from them if i can. Also they charged me twice and at this point ill pay a stranger for a ride.Brittney W.
Julie is very friendly and helpful. Don't waste your time going anywhere else. Trucks are in great shape and always clean. The BEST place to get trucks hands down!!Ethan G.
Great customer service and the truck was perfect!! Thanks for helping make our recent move a success.Travis T.
I absolutely love this U-Haul location they are helpful friendly on time and give excellent quality customer service.Kenneth A.
Staff was very pleasant and helpful! First truck developed an engine problem and they were very quick and helpful with getting me back on the road with a different truck. Excellent service has always been my experience with U HAUL.Lester H.
Great ! Friendly and helpful service.john T.