Truck was filthy dirty could not see through windows or mirrors, was forced to rent from this business because while on my way to pickup the truck I reserved I received a call from scheduling saying the truck I reserved was no longer there,Jeff P.
Trailer Rental & Towing in Salinas, CA at Green Cellular Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Salinas, CA 93905
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4 Average Customer Rating
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Excellent serviceMIGUEL T.
They didn't have all the items we reserved with our truck, but the customer service was fine enough and they had our truck clean and ready to go.ROBERT F.
Excellent professionalism and kindness! Such hospitality hardly rivaled! Sincerely SabrinaSABRINA F.
The staff was very professional and friendly. It was very easy to return the trailer.BRIELLE B.
This was over an hour away from my home to pick up. It would be nicer to be able to get a vehicle closer to a starting location.Tyler B.
Explane the rules and more information.SERGIO V.
This location always has the best customer service.. it out of the area where i would normaly lease however i visit this location because the customer service is outstanding...Kudos!! on your amazing CR!MARIA R.
They charged me a deposit, car was not ready, they took to long, and deposit by has not being refunded it's been two days already, got charge nsurance fee which I didn't wantZandra M.
Friendly, knowledgeable, and helpful in providing a clean and new pickup. Would definitely recommend!EDITH F.
Overall, the location was good. The truck was easy to access and in good condition. Only complaint is that I ordered furniture pads and a furniture dolly, however, they were not in the truck. Since I was picking up the truck via the mobile check in and the location was not open for another few hours, I was not able to get those items. That being said, it was resolved at a later time and those items were refunded.Samuel P.
My card has been charged without my authorization I was lied to about the charges. I moved back in February and now in April my card is charged without me permission someone need to call me and refund me back my money.Aundrea E.
This is for the overall U-Haul corporation, not Green Cellular Inc: Please don't call the customer a few hours before they're supposed to pick up a truck and divert them to a location over an hour from the original pick up location. This was very disruptive and caused a lot of unnecessary stress.Daniel T.
Understanding your customer needs would help you give good customer service.CARLOS P.
The woman who helped with the return was polite, prepared and handled this beautifully.Eric G.
If they are renting a tow dolly, they need to have somebody there to help hook it up. Was told one price, had to pay more. When I returned it I had to disconnect it myself. The hours of operation do not coincide with the sign out front.RICHARD S.
The equipment was barely maintained. The exterior was dirty, The interior was well cleaned however. It was a OK experienceGreg Q.
I reserved a 10 ft truck for 12/31. Picked up at 10:39 am and dropped off between 530 pm and 6 pm the same day. I was charged 2 for extra days and my account showed as if I had returned the truck on 1/2 @ 10:08 pm. Very unsatisfied and this is fraudulent on the part of the business I picked up and dropped off the truck at. In know way was I notified that in order to make sure that I would not be charged for extra day I would need to return the truck before closing since they would be closed the next day. If this is not resolved I will be contacting my bank to report this fraudulent charge and file a complaint with bbb.Elvira A.
My comment pertains to the mobile app - I rent at least 4 trucks a month nationwide. I make a reservation on the app and then get a call that â€œthat store can't do mobile pickup or truck isn't availableâ€ On this rental I wanted the truck at 8am to go make a delivery, get a phone call that I have to wait until the store opens at 9:30am to get the truck and it's the closest truck to me so is what it is. I show up and tell him I have a reservation - dude looks at me funny and says â€œ your suppose to do mobile pickup?!?â€ But he is nice and helps me Time for the keys â€œ well with mobile pickup we leave them outside for customers in a lock boxâ€ You mean to tell me I could have made an online delivery!!! I thanked him for being set up for mobile pickups but pray U-Haul gets info straight soonSean O.
Very good rental!CHARLES B.
Was the first time I used this location and will use again, very quick in and out service.DEBRA R.
The moving truck was not cleaned and the vehicle was very rough to drive. i drove 10 hours with the truck shaking the whole drip as if i was on a bumpy dirt road the whole way. Ended up having to stop multiple times because of the shaking causing nausea. The vehicle needs to be inspected. id like to request a refund or partial refundNATHENIAL H.
Super friendly and helpful service. Great prices. Thank you so much!!Cesar G.
Everything was perfect but this not where I planned to pick up my equipment.Jose H.
Customer service was very good. Couldn't ask for nothing more.VANTONIO F.