This is for the overall U-Haul corporation, not Green Cellular Inc: Please don't call the customer a few hours before they're supposed to pick up a truck and divert them to a location over an hour from the original pick up location. This was very disruptive and caused a lot of unnecessary stress.Daniel T.
Trailer Rental & Towing in Salinas, CA at Green Cellular Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Salinas, CA 93905
Services dans cet établissement :
- Lun - sam : 10h am à 7h pm
- Dim : 9h30 am à 6h pm
- Retour client 24 heures
- habla español
One-Way and In-Town Local Rentals in Salinas, CA 93905
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Understanding your customer needs would help you give good customer service.CARLOS P.
The woman who helped with the return was polite, prepared and handled this beautifully.Eric G.
If they are renting a tow dolly, they need to have somebody there to help hook it up. Was told one price, had to pay more. When I returned it I had to disconnect it myself. The hours of operation do not coincide with the sign out front.RICHARD S.
The equipment was barely maintained. The exterior was dirty, The interior was well cleaned however. It was a OK experienceGreg Q.
I reserved a 10 ft truck for 12/31. Picked up at 10:39 am and dropped off between 530 pm and 6 pm the same day. I was charged 2 for extra days and my account showed as if I had returned the truck on 1/2 @ 10:08 pm. Very unsatisfied and this is fraudulent on the part of the business I picked up and dropped off the truck at. In know way was I notified that in order to make sure that I would not be charged for extra day I would need to return the truck before closing since they would be closed the next day. If this is not resolved I will be contacting my bank to report this fraudulent charge and file a complaint with bbb.Elvira A.
My comment pertains to the mobile app - I rent at least 4 trucks a month nationwide. I make a reservation on the app and then get a call that â€œthat store can't do mobile pickup or truck isn't availableâ€ On this rental I wanted the truck at 8am to go make a delivery, get a phone call that I have to wait until the store opens at 9:30am to get the truck and it's the closest truck to me so is what it is. I show up and tell him I have a reservation - dude looks at me funny and says â€œ your suppose to do mobile pickup?!?â€ But he is nice and helps me Time for the keys â€œ well with mobile pickup we leave them outside for customers in a lock boxâ€ You mean to tell me I could have made an online delivery!!! I thanked him for being set up for mobile pickups but pray U-Haul gets info straight soonSean O.
Very good rental!CHARLES B.
Was the first time I used this location and will use again, very quick in and out service.DEBRA R.
The moving truck was not cleaned and the vehicle was very rough to drive. i drove 10 hours with the truck shaking the whole drip as if i was on a bumpy dirt road the whole way. Ended up having to stop multiple times because of the shaking causing nausea. The vehicle needs to be inspected. id like to request a refund or partial refundNATHENIAL H.
Super friendly and helpful service. Great prices. Thank you so much!!Cesar G.
Everything was perfect but this not where I planned to pick up my equipment.Jose H.
Customer service was very good. Couldn't ask for nothing more.VANTONIO F.
Nothing both associates at this location we great they made a stressful situation very easy to work with !timothy W.
Great service and quickJeffrey J.
It was perfect thank youamy T.
Staff is friendly and helpfulDARROLL L.
Great service Friendly staff Clean vehicleDebbie C.
Was told I could get $813 credit if I towed a trailer from Las Vegas to El Paso Texas did my part and have not received any money check or credit to my Account it been 1week I'm not happy with the serviceKelvin J.
We requested 2 doz blankets and were only able to get 4 blankets! This is the second time this has happened.Todd M.
This location was great, and the staff very friendly and helpful. I was disappointed by the online system . I reserved a truck online , had a confirmation email, but it couldn't be found and no trucks were available. The woman at the Reservation Ave. uhaul in Marina was rude!Kevin M.
Everything perfect thanksFELIX C.
The local agent was terrific, but they had to overcome a completely incompetent and horrible UHaul national system. My reservation was for a round-trip from Monterey to El Dorado Hills for about $104. However when the local agent called it up it only had 1 day and 30 mils, so the total estimate for over $400. I tried to call customer service, but after waiting 10-15 minutes several times was disconnected. Luckily, the local agents were able to contact corporate and work with them to adjust the quote to what it should have been. With the extreme efforts of Green Cellular the rental would not have worked.STEPHEN K.
Better customer service have people there that they know what they are doing... GIVE CUSTOMERS A RECEIPT and don't tell the customers that they will get billed when they return the rental... because I got a $0 bill but I was charged the full amount when I returned it a day earlyCLYDE EMMETTE G.
Just keep with the great customer serviceErnesto L.