Try telling your customers upfront about the one time fees for COVID before a customer agrees to rent from Uhaul. I was not informed about the COVID fee until I was returning my rental truck. It was never mentioned from the provider that I rented my truck through, nor was it highlighted on the website when I reserved my rental. All fees should be mentioned upfront when showing a price for the rental. Had I known about the extra fees, I definitely would not have extended my rental, and probably would not have rented a truck through Uhaul. Probably would have gone with a different company. Will not be renting with you in the future-- you lost a customer due to shady practices.
Holly Gonzalez
A Plus Auto Service #2
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in San Antonio, TX 78232
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There's no signage or designations as to U-Haul return. The woman receiving the vehicle seemed as though she couldn't be bothered and wanted me to leave so that she could process the return without me there. I repeated asked her to help me determine if there would be any extra charges and she just told me that they would prorate the day because I returned the vehicle later than allotted. That was true, but in part because I couldn't find the return location. So I drove to another location on "San Pedro Ave" where they told me that I wasn't at the right place they kindly helped me google the right location and explained that it was called EZstop and he showed me picture on google maps of what it looked like. When I got to the correct place, I asked her if I had exceeded the mileage and she said she didn't know because it wasn't listed on the paperwork. I knew it was and finally located it. I went back to the truck to confirm I hadn't exceeded the mileage and I hadn't. I also had the truck up to the quarter tank level I was supposed to. After I left, I got a bill for over $125 for all sorts of fees, including a $51 charge for gas, because they put in 2 gallons of gas at $4,25 per gallon and then charges for the inconvenience. That's just wrong in so many ways. I would never recommend that drop off location and would recommend that you close that location down for extreme inconvenience, unfriendly service and total fraudulent charges.
Sara VannThe sales rep was great!
David RiveraThe gentleman I met at the front desk was very courteous, however, the experience of the renting was less than optimal. The vehicle had been reserved several days beforehand, along with 2 dozen moving blankets. When I arrived, the person who usually handled the rentals was not in tge office that day, and I had to go online again to complete the reservation. The location only had 5 blankets, not 24, and while the vehicle itself was clean, it's overall condition was less than par for UHaul vehicles compared to what I have rented in the past (the vehicle had over 135 000 miles on the odometer, and the transmission sounded and felt as though it might drop out of the vehicle). With advanced, online reservations, one expects to arrive ready to drive away with a truck in good working order and all the equipment that had been reserved. Again, I do not fault the store manager; it was the person who should have been there, or the districy iffices that could have trained more employees to sign out their equipment.
Bradley L DeHavenI was charged a $40 cleaning fee for a truck that when I entered had 5-6 cigarette butts on the floor and ash in the cup holder. I used it for a day, told the attendant about the cigarettes, and STILL got charged a cleaning fee! Called back to try and get my $40 & was promised a refund. Never happened!
nicolas hima