Store clerk is incompetent and delayed my pickup by an hour. I was there at 8:55am and went in to pick up the keys at exactly 9am. I showed the guy the truck number on my phone and he kept asking me if I already paid, then called his boss, then called the U-haul number and waited on hold for 15 minutes without giving me the key. When he finally got through and I got the key, I discovered that the truck was stuck in the mud and surrounded on 3 sides by vehicles and a fence. I called the U-haul number and they changed my reservation to a new truck at the same location. They stayed on the line with me while I went inside to get the keys for the new truck. The front desk guy made a whole bunch more trouble, delaying me even more and I wasn't able to leave the location until 10am. Horrible experience.
Location de remorque et remorquage à San Marcos, TX chez Fastbreak Shell
Déménagement en provenance/direction de San Marcos, TX? Les remorques fermées et carrossées de U-Haul sont ingénieusement conçues pour protéger et retenir vos biens précieux, alors que nos remorques ouvertes sont idéales pour tirer des matériaux de construction ou d’aménagement paysager et des articles de gros volume. Les remorques pour voiture de U-Haul sont dotées de rampes à chargement facile pour un chargement sans effort des véhicules, alors que nos remorques pour moto sont légères et faciles à remorquer. Obtenez GRATUITEMENT des estimations de tarif pour la location de remorque à San Marcos, TX 78666 dès aujourd’hui!
Obtenez GRATUITEMENT des estimations de tarif de location de remorques ouvertes et fermées, pour voiture et moto à San Marcos, TX
Les remorques fermées à San Marcos, TX sont légères, aérodynamiques et conçues pour offrir une plus faible consommation de carburant, facilitant le remorquage. Chaque année, des millions de familles utilisent nos remorques carrossées pour déménager. U-Haul offre une vaste sélection de remorques carrossées à louer dans la même ville ou pour un aller simple. Consultez les tailles de nos remorques fermées et réservez en ligne une location de remorque chez Fastbreak Shell!
Les remorques ouvertes sont idéales pour le remorquage de charges grosses ou surdimensionnées à San Marcos, TX 78666. De nombreuses remorques ouvertes sont louées avec une rampe de chargement pour plus de commodité. La sélection de remorques ouvertes offertes chez Fastbreak Shell représente une solution abordable pour des projets d’amélioration résidentielle, la livraison de meubles ou le remorquage de véhicules récréatifs. La location de remorque ouverte est également populaire auprès des entreprises pour la livraison et lors de salons commerciaux. Les remorques ouvertes sont offertes en une variété de dimensions et de styles afin que toutes les voitures puissent les remorquer.
Remorques pour voiture
Déménager à l'autre bout du pays en transportant votre voiture sur une remorque pour voiture représente une manière sensée d'économiser du carburant et d'épargner des milles d'usure à votre véhicule. Notre chariot de remorquage représente une solution de remorquage abordable pour les véhicules à traction, alors que les remorques porte-voiture sont idéales pour les déménagements de longue distance. Les deux remorqueurs offerts à San Marcos, TX conviennent à la plupart des véhicules et ils représentent également une option plus économique que de faire appel à une dépanneuse lors d’une panne. Que vous remorquiez votre voiture avec un camion de déménagement U-Haul ou avec votre propre véhicule, vous pouvez louer une remorque pour voiture pour un déménagement dans la même ville comme pour un aller simple.
Remorques pour moto
Les remorques pour moto sont légères et faciles à remorquer en plus d'être équipées d'une rampe de chargement facile d'accès. Chaque remorque pour moto est également équipée d'une cale intégrée pour les roues avant et d'anneaux d'attache robustes pour soutenir les motos les plus lourdes. Réservez en ligne dès maintenant votre remorque pour moto à San Marcos, TX !
Accessoires pour la remorque et le remorquage
Entrez l'information sur votre véhicule et nous vous aiderons à trouver la bonne attache.
Achetez des boules et des montages d'attache de remorque standard et spécialisés.
Évaluations des clients
So when I picked up my equipment I had to wait a long time because it was at a gas station, and the person working was about to get off. So I had to wait longer for their shift change. Then I had to hook up the auto transport to the truck myself, and one of the straps was broken.
Location was not very well marked. U-Haul sign was being blocked by many other signs. Missed the turn and had the loop the block.
Install better lighting for after hours drop off and safety. Put key pick up and drop off in more convenient location. Create better parking area for leaving vehicles.
Cashier had no clue how to do my check in even though I gave her the confirmation number. The check in process took almost 30 minutes luckily because another worker who was off duty happened to be in the store and jumped in to help. The van maintenance light for needing an oil change was on when I turned engine over.
The pick-up was fine, but the return was unacceptable. I stopped at the pumps to top off. There was no one to turn on the pumps and when I went into the store there was no one in the store. Finally, a young man came out and I told him I was getting gas. He said ok. Remember, I was getting gas for the U-Haul van from THEIR his location. After waiting another 5 minutes at the pump, without the pump being turned on, I walked back into the store and told him that the pump wasn't turned on. His comment, " You have to pre-pay." I asked why he didn't tell me when I was originally in there. He just shrugged.
One employee running the register of this convenience store. There's was no U-Haul employee to either assist with equipment. No one available to help with returning of equipment. Systems were down. Pick up Of a trailer took over an hour trying to call U-Haul to change trailer obtain numbers and then attach the trailer. Overall frustrated
I think everything was in order. The staff is working very friendly and they do they work good.
This was not my first location. I arrived at my first location and they said they were full. This second location was very much a self serve. Although I didn't mind that, I had no experience removing the trailer. I managed to do it. However, I didn't get any sort of paperwork / confirmation that I had safely returned the rental. A bit concerning however, if Uhaul doesn't mind and won't charge me extra. I am fine with it. I was glad there was a second location near by.
Items were missing from order - No packing blankets or hand truck as ordered, no pig tail to connect lights to vehicle. I had to connect the trailer myself due to no employee dedicated to UHaul, one employee on staff running counter for store. Had this been the double axle trailer, I would not have been able to connect it by myself. Upon returning trailer, employee did not know how to process, and online return was not working. I had to hang around the area for a couple of hours until another employee came in to get the trailer checked back in. UNACCEPTABLE.
Lower your rates there is a lot of hidden fees
Signage so there was not the unknown of dropping truck off at a random location.
I paid $10 for 10 blankets when I reserved the truck online. When I picked up the truck they didn't have any blankets. When I returned the truck in Plano, TX, I didn't get my $10 back, plus I was billed another dollar for not returning any blankets! Seriously?!
When I arrived at the location I was told â€œI don't have a dolly for you. And only have 7 of the blue moving blankets.â€ I told the independent Shell station owner I need that dolly. He told me I can check with other local Uhaul dealers to see if they had a dolly. I told him that is not my problem and my reservation was confirmed. He seemed like he didn't care. I waited for him o complete paperwork it seemed I had already done while customers came in. He left his computer and proceeded to assist others that came in after me. It took 17 minutes from my arrival before I was given the key to leave. I had a contract that specified due to covid rapid checkout. I completed all paperwork ahead of time, checked in early online, and the day before received a phone call to specifically very my exact reservation. He never came outside to look at the rental. He gave me the keys and said it was parked outback. I have rested from this location prior. I will never rent from this location nor use Uhaul again I will assume this evaluation will fall upon deaf ears. It was one of the poorest customer service experiences of my life. I have used Uhaul for years. If this is not addressed with this specific location then Uhaul has a management issue. He told me and according to him â€œwe are privately owned and not by Uhaulâ€ . Other customers were in the store and I was marginalized in front of them. What would you expect having confirmed a specific rental and are told at pickup time that the contract is not able to be fulfilled? I will wait for a response that I expect will never occur.
I was frustrated I had to go in. I did everything beforehand so I could do mobile checking. With the current state of the country (coronavirus closures), I was hoping to minimize contact. Things weren't working, so I had to go in the store. Luckily, the store required masks, but the 3 people that came after me did not have one. Even though I entered all my information in the computer beforehand, including my payment, I had to do everything again in the store! It took about 15 minutes.
The keys were left in the vehicle with the last customers contract.
Keep the actual vehicles available updated
Selected contactless pickup in my reservation but still had to go inside to get the keys. Store was very run down inside and clerk was very rude and bothered she had to stop what she was doing to help us. (Soda machine was also the dirtiest i has ever seen but that's not uhaul's fault). Van was unlocked when we got in it which I thought was weird. Uhaul app was very slow and the whole process took much longer the expected. However the 9' van was very well taken care of. Brand new windshield and clean inside! Also got much better gas mileage then expected. Would rate my experience overall 2.5/5.
Super nice and helpful. There was an issue with a dolly but it was solved cleverly and immediately. Will definitely recommend.
They couldn't find the keys for the original vehicle. When I was put in a new vehicle, the gas gauge did not reflect what was on the contract. I have been charged for fuel that I did not use.
Ensure tires and equipment in well enough shape to make it the miles designated on reservation and not leave a customer stranded over 4 hours on a cross state move.
Very friendly and courteous. I'll be back in the future to rent another trailer or box truck.
Berry good in everything! ??
The trailer connectors for the lights could be better and the winches on the transport trailer were very rusty did not function well to the point where I had to use my own personal straps I would not buy from this location ever again I don't think it's worth spending $69 for a rental if I could receive a refund that would be great
It was a great experience