The guy in charge, Leonardo, not only wasn't helpful, was very disrespectful from minute one. I showed him the confirmation on the app, he asked me for an emergency contact. I told him it was already on the reservation, and to please double check. His answer "I don't work for you" The next day when I went drop the vehicle the experience was nice and easy, with a much nicer person on the counter. Thank you, R
Raul de la Torre
Shell Gas Station
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Santa Monica, CA 90404
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- 3,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Get a larger place!
Margaret MeloneThe cargo van was infested with roaches and spiders
Jeremy CarterThe truck breaks were really bad! The pedal was on the floor and it was very difficult to stop. If I needed it to go farther or carry a heavier load, I would have returned it. I rented the truck for a day but because I returned it after 5:00 you charged me a $20 fee! Thats not right! I still had it less than a day and could have returned it the next morning if I had known. The original guy I rented it from was great! The two kids that were there when I returned it (the Shell employees, I presume) were terrible! Would hardly get off their phones to help me. Then it was just rudimentary with out any concern or effort bc as to what was going on. I expected more from Uhaul!
Michael MurbargerI regret to inform that my experience at the U-Haul location at the Shell gas station on Pico and Lincoln in Santa Monica was highly unsatisfactory, and I cannot recommend it. The station is notably busy, featuring a car wash, and the U-Haul parking is accessible only through a narrow, one-way alley behind the station, which also serves as access for a nearby apartment complex. Upon returning the U-Haul, I found the designated parking spots occupied by non-U-Haul vehicles. With no other options at the crowded station, I parked the U-Haul as considerately as possible and informed the attendant of the situation. Despite the lack of available space, the attendant insisted I move the van to the front of the station, a task made difficult by the alley's restrictive layout. In an effort to comply, I attempted to maneuver the van, a process that required multiple turns in the confined space. During this, I accidentally scratched a nearby car. Unfortunately, the manager, who was present at the time, neither warned me of the impending collision nor offered any guidance. Following the incident, he left the premises without addressing the situation. The staff, including the manager and other employees, demonstrated a lack of professionalism and unhelpfulness in this matter. This location appears unsuitable for managing U-Haul services due to its infrastructure and the staff's approach to customer service. I urge a reconsideration of their U-Haul license and accountability for the staff involved.
Alireza Pahlevan