We received excellent service picking up 5he trailer and returning it. Merci encore.
LEROY W
ACT Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Sapulpa, OK 74066
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
I learned during the day after the rental that the ACT location has the worst U-Haul reputation in Tulsa. Parking lot shared with neighboring business who would rather not have U-Haul customers on their property. This needs signage on U-Haul's part to prevent hard feelings. Young man from neighboring business was quite aggressive and angry about U-Haul customers being anywhere near his place. Moving pads I ordered were not on truck. Lock on back was unlocked. This was an after hours pick-up so the keys were locked in the back of the truck. No signage telling me that I had to leave the lock on sight, and no obvious reference to this on the check-out material . I tried to turn in lock in OKC. Was notified that I would be charged for the lock. This did not have to happen. Check-in took over two hours. App did not work on my 1 year old Samsung phone. On phone with customer service because of this for most of the check-in. They failed to advise me to leave the lock on site too. Disconnected from customer service with no call back from them. My prior U-Haul experiences have all gone much more smoothly than this. These experiences all involved a physical check-in with U-Haul staff. I would not recommend checking in via the website to anyone. Lady who checked me in at OKC was competent and helpful. What do I have to do to have the rental for the non-existent pads removed from my bill? I am really not interested in paying for the lock that I tried to turn in at the OKC location because there were no instructions in the material or on the truck to leave it at the Tulsa site.
Gregory AGreat van. Ran great and it did everything I needed. I'd recommend this location to anybody.
Jerry MNobody there at 2pm very limited parking
Terri BTimely delivery. Helpful information on products not available at uHaul. Friendly service. Discussed options for next truck rental. Speedy pickup and out on the road.
Thomas B