The unit I was given had no muffler. If this is what U haul is going to allow on the street I will be Renting from another company nex time. After we left the rental location I tried calling several times to let them know our problem only to get voice mail and no return call. MarkMARK T.
Trailer Rental & Towing in Sarasota, FL at A&M Minimart
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Sarasota, FL 34236
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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The attendant was smoking a cigarette in the store. The attendant didn't seem to care for Covid as the store was packed with people including a few homeless. There was customers without masks. One of which was coughing and not covering his mouth. The store looked decrepit. Filthy, and smelled. I will never return to this location.Sakelarios K.
The truck interior had receipts and assorted papers from at least two previous renters, as well as candy and food in the cup holders. Definitely not clean for covid conditions.Shannon I.
Second truck I've rented in a month and it was the second one that the cab was littered with marijuana. This one also had dog food and feces in the cab.Christopher B.
My pickup location was changed and apparently I was emailed, called, and texted. I only received a text that said thank you for you reservation and it had a link. I didn't bother to click on the link and that was where the new pickup location was. U-Haul needs to improve on their communication and change your text message to say pickup location changed. Also your notes said that someone talked to me and that was a flat out lie. Why would I take an hour long Uber ride from Tampa to the wrong pickup location!! This caused a lot of issues and more expense for me because I had to pay for a bigger truck that I did not need. Not cool.William M.
This location was great and the customer service rep there was awesome! Seriously outstanding.Thomas S.
The location was in an unsafe part of town. When I originally booked this truck, it was to pickup at another location and U-haul changed it. The new location did not have the add on mats I requestedPatrick S.
The place was a little â€œsketchyâ€ but the gentleman working there was very kind and helpful. Easy as pie.GEORGIA C.
N/A The staff member was very helpful and polite. Thank you!DANIEL R.
the person at the Counter was helpful, but the Venue is not what you would expect but the service went well.Rene R.
Location was not in the safest neighborhood and attendant was not very friendly. Not clear virtual check in instructions. The instructions directed me to check in however this complicated the check in process and slowed it down. It took almost an hour to rent the uhaul. Most of the issue was the poor programming and unclear directions.KAITLYN B.
This place sucks! So mad!! I didn't even go 20 miles and they said I would get reimbursed my mileage ... that didn't happen. They said it was on a full tank of gas, I get out to the truck and it was not. Nobody even walked around the truck with me. I had to go back in the store and tell the guy and he tells me yeah, yeah I believe you. They never looked @ the odometer to see my actual mileage. When I dropped it back off the guy, didn't say anything, just stood on his phone checking me out. Told me to have a good day. It's during a panademic, I lost my job!!! I was moving as I couldn't afford my rent anymore and was moving in with my best friend. I needed my money back. I am so unhappy with UHAUL. And I am going to write reviews every where how you all rip people off . I knew I should of went with Ryder. This location is in the hood and some crappy ass little store. Uhaul Sucks!!!Heather G.
Very unfriendly and had to bring all equipment in his shop so kind of doing his job.SILKE B.
Maybe sweep out the bedTimothy M.
I mean, it's kind of hood central..other than that they're good. My guy was very helpfulMichael L.
The person renting wasvery helpful, professional and I would go back. JGJohn G.
There won't be another!!!hughes P.
Worst experience with you all that we have ever had. The truck smelled terrible and made a very loud clanking noise the entire time we drove it. The location was TERRIFYING!Ashley Y.
Everything went smoothly, the equipment was in great shape and the gentleman at the counter was friendly and efficient.Graeme M.
The customer service was very good. The area of town is rough.sandra B.
The store had to wait on store business customers since theirs 1 employee . I dragged out the trailer myself including all hook up required. Isn't this a liability to your renters. He came back out afterhe took care of convenience store customers, I did everything myself and came out later and said is everything ok. I didn't book this location and have no interest in returning. There were steel bars covering the doors and windows and very sketchy people around which made me uncomfortable. I actually strained my back struggling to move the trailer in a nasty storage area were I felt I needed a shot after I got done. . Not acceptableJohn W.
Have truck available where it was reserved, not where it is convenient for U Haul. U Haul should drive it to the location prior to pick up. Loose A & M MiniMart as a pick up location. It's located in a dangerous neighborhood. Fall down drunk patriots at 8am, Gang bangers in the back of the store stealing beer. My wife and I were terrified waiting to get the keys to the truck. Don't EVER request any customers to go to that location for a pick up.Timothy R.
Overcharged nearly 50 dollarsDustin C.
bad section of town. man had heavy accent. hard to understand kept moving over to other cash register to take care of paying customer buying drinks. we were trying to move and i too was paying my guys i hired per hr to move me north of tampa from sarasota fl.cassandra C.
The owner of the store ripped me off by saying I didn't bring the truck back with the same amount of gas when I told him I did I said let's go out to the truck and look at the gauge and he went and sat in the truck and Didn't let me show him and he showed me on his mobile phone and clicked on the 3/8 and it was a hair line below half. Never going to that location again and I'm sure he doesn't this to everyone very rudeness to me and my father very disrespectfulmichael D.