This location did not place the car on the transporter nor did they make sure my vehicle was secured. They also added insurance to my bill when I opt. out of it. U-Haul customer service over the phone was just as bad. They were no help at all when I asked for assistance on how-to place my vehicle on the transporter and secure it down. If it wasn't for a police officer who pulled me over because he noticed my vehicle coming off the transporter. I am very dissatisfied with how I was treated by uhal.
Carla Knobelsdorf
Schertz Express 120
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Marion, TX 78124
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- 2,5 - Cote moyenne des clients
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The U-Haul rep in this location was the one individual who was also the only checker at the cash register and also handling all the gas station customers, as well as the one guy who was cooking and serving food. He barely had time for me, and he had no idea how to work the computer program that controlled the U-Haul reservation system. He simultaneously had to deal with other customers, cooking food, and was on the phone the whole time with someone to talk him through the rental process… which had me waiting for over an hour. In the end, I received no paperwork, no questions about insurance coverage, etc. I only got the keys and free soda from the fountain for waiting. Will NEVER use this location again… despite how nice this individual was.
Jason TamVery unsafe and disorganized took over a hour to get keys and truck was dirty and only half a tank of gas in truck
Phil EakesNo body their to check me in. One person behind the counter.
Robert GuilfordSrfast and friendly the person helping us was very patiently trying to help us out
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