My final, of many repeated and similar versions of the reservation (as well as many earlier ones), stated that the drop-off location would be Ballinger, WA. Then, 15 MINUTES AFTER I DROVE OFF IN THE truck, somebody in a call center called (distracting me from driving a 26 foot truck for the second time ever) to tell me that no, I had to return the truck to the Shoreline location. I said, but my reservation... she said Ballinger can't deal with such a large truck. So I conclude that the reservation to drop off at Ballinger was fraudulent, and merely meant to entice me into going with UHaul... your computer system should NEVER ALLOW a reservation for a 26 foot truck at a location that CANNOT ACCOMODATE such a truck. But it does, which confirms my conclusion that bait and switch is a major, intentional, part of the UHaul business plan....! A scheduler told me, when I asked two days before returning the truck, whether there is a grace period of time to return the truck, that there is a 2 hour grace period. Then on the day of, a different person, at the drop-off location, claimed there was no grace period (this upset me as I was driving and knew I would be a little late, but not 2 hours late. Then when I arrived at drop-off, they accepted my lateness. I just would like to know what the policy is, not be told one thing by one person and another by another. Very frustrating. Also, I was repeatedly told, in advance, and at pick-up "It's just $40 per extra day." Then when I kept the truck an extra day, the drop-off people were calling and claiming there would be "fines" for returning the truck late.... she acted like I had really messed up keeping the truck, quite in contrast to the "No problem, keep the truck, it's just $40 per extra day" attitude I got BEFORE I rented the truck. She claimed that she was upset because I was telling her "at the last minute" (about 3 hours before drop-off time)... so I asked her to define "the last minute" and she never did. I pointed out that I was never told to call ahead by any particular time (I don't recall whether I was ever told to call ahead at all...) regarding keeping the truck extra days... but I certainly was not told I had to call ahead by a particular time (4 hours? 12 hours? ) in advance of keeping the truck an extra day. If this matters a lot, then UHaul should both 1) instruct the renters clearly about when to call ahead to inform about keeping the truck and 2) make it EASY to call in to inform about keeping the truck -- right now it is an agony to speak with anyone, typically involving a 10 or 15 minute wait while being tortured by a repetitive series of UHaul ads and terrible music. When one is behind on a moving project, one may not have the time to go through that process just to tell UHaul about whether you think you might need the truck an extra day. The person who called in the morning to know if I was returning the truck that day should have called much sooner, if it was that important to her, and she CERTAINLY shouldn't be acting like I have committed a crime by keeping the truck, since I was practically encouraged to do so previously - "It's just 40 a day." She on the other had muttered about "fines." - seemingly a lie meant to panic me to return the truck right away, whether I was done or not. Illegal if you ask me, to make such statements. I was concerned about what she said, and asked a UHaul phone person what she could have meant. That person (this is after I have already rented the truck, and used one extra day) said that UHaul charges $10 per extra day for THE UTILITY HAND-TRUCK!! If true, that is rapacious, and IT WAS NEVER MENTIONED WHEN I RESERVED AND RENTED THE TRUCK AND UTILITY HANDTRUCK! That is called bait-and-switch, or breach of contract, I believe. She also mentioned (again, first I had heard of it) that there would be extra insurance fees daily during extended use. That would make the extra cost NOT "$40 dollars a day, easy-peasy" as it had been described.... this should be disclosed properly, as in "$66 a day, including the rapacious handtruck fee and the extra insurance". My clear observation is that UHaul doesn't mention fees in advance, then tries to charge at the end for undisclosed fees. Illegal.
Location de remorque et remorquage à Shoreline, WA chez U-Haul Storage of North Seattle
Déménagement en provenance/direction de Shoreline, WA? Les remorques fermées et carrossées de U-Haul sont ingénieusement conçues pour protéger et retenir vos biens précieux, alors que nos remorques ouvertes sont idéales pour tirer des matériaux de construction ou d’aménagement paysager et des articles de gros volume. Les remorques pour voiture de U-Haul sont dotées de rampes à chargement facile pour un chargement sans effort des véhicules, alors que nos remorques pour moto sont légères et faciles à remorquer. Obtenez GRATUITEMENT des estimations de tarif pour la location de remorque à Shoreline, WA 98133 dès aujourd’hui!
Obtenez GRATUITEMENT des estimations de tarif de location de remorques ouvertes et fermées, pour voiture et moto à Shoreline, WA
Les remorques fermées à Shoreline, WA sont légères, aérodynamiques et conçues pour offrir une plus faible consommation de carburant, facilitant le remorquage. Chaque année, des millions de familles utilisent nos remorques carrossées pour déménager. U-Haul offre une vaste sélection de remorques carrossées à louer dans la même ville ou pour un aller simple. Consultez les tailles de nos remorques fermées et réservez en ligne une location de remorque chez U-Haul Storage of North Seattle!
Les remorques ouvertes sont idéales pour le remorquage de charges grosses ou surdimensionnées à Shoreline, WA 98133. De nombreuses remorques ouvertes sont louées avec une rampe de chargement pour plus de commodité. La sélection de remorques ouvertes offertes chez U-Haul Storage of North Seattle représente une solution abordable pour des projets d’amélioration résidentielle, la livraison de meubles ou le remorquage de véhicules récréatifs. La location de remorque ouverte est également populaire auprès des entreprises pour la livraison et lors de salons commerciaux. Les remorques ouvertes sont offertes en une variété de dimensions et de styles afin que toutes les voitures puissent les remorquer.
Remorques pour voiture
Déménager à l'autre bout du pays en transportant votre voiture sur une remorque pour voiture représente une manière sensée d'économiser du carburant et d'épargner des milles d'usure à votre véhicule. Notre chariot de remorquage représente une solution de remorquage abordable pour les véhicules à traction, alors que les remorques porte-voiture sont idéales pour les déménagements de longue distance. Les deux remorqueurs offerts à Shoreline, WA conviennent à la plupart des véhicules et ils représentent également une option plus économique que de faire appel à une dépanneuse lors d’une panne. Que vous remorquiez votre voiture avec un camion de déménagement U-Haul ou avec votre propre véhicule, vous pouvez louer une remorque pour voiture pour un déménagement dans la même ville comme pour un aller simple.
Remorques pour moto
Les remorques pour moto sont légères et faciles à remorquer en plus d'être équipées d'une rampe de chargement facile d'accès. Chaque remorque pour moto est également équipée d'une cale intégrée pour les roues avant et d'anneaux d'attache robustes pour soutenir les motos les plus lourdes. Réservez en ligne dès maintenant votre remorque pour moto à Shoreline, WA !
Accessoires pour la remorque et le remorquage
Entrez l'information sur votre véhicule et nous vous aiderons à trouver la bonne attache.
Achetez des boules et des montages d'attache de remorque standard et spécialisés.
Évaluations des clients
I drove 17 miles and was charged over 30 dollars for fuel. Do your vehicles get less than 2 miles per gallon. I left with the gauge at 3/4 full. I was told fuel was charged at about 4.50. The tank was not full when I left. Ryan. 206 999 1271
Good Afternoon, I want to know why I am being charged an after hour fee of $20 when I was told that they closed at 7pm and we were there before 6:30?Â Â AND I was originally supposed to have the rental for a one way (dropping off in Everett), not round trip.Â Jay insisted that the truck had to me returned to their location that night. This has been the WORST experience dealing with U-Haul.Â My reservation was changed without my knowledge or consent to a different location and time. NoÂ one planning a move at 8am would be ok with it being changed to 3 PM and way further out than the 1 mile away fromÂ my house. Â After numerous phone calls and getting a woman (Sarah)Â in the scheduling department to get me what she could, I got a truck for Shoreline instead of Kenmore.Â This rental process has been nothing short of horrible! Customer service, lack of communication, and locations making decisions for the customers without asking is frustrating and infuriatingÂ to say the least.Â I want the $20 for after hours credited back to my card and a mileage credit as I wouldn't not have went over the expected mileage had my reservation not been pushed outÂ 9 plus miles from my original location to pick up AND 14.6 miles away from my original drop off location.Â Please get back to me asap!Â I will also be forwarding this to corporate, as customer shouldn't have to deal with this when moving is already stressful enough. Kelsey Robinson 206-261-3625
Bravo to Mike Blanchard who made sure my truck was available at this location, on time and equipped as ordered. His is a great employee. Make sure you keep him!
The desk staff is great very funny and pleasant in a job that can be very stressful. I'm not sure his name but a lady had made it very clear her and her husband had been constantly pestering this employee they wanted special things done for them, and he was incredibly calm and professional the entire time he was being asked the same question over and over and an adult being very whiny. When we dropped off the girl that met me there was immediately funny and also very professional as well we are and will continue to use this branch whenever we need to rent a truck. Thank you for hiring and keeping great people. Brock & Kelley Wild
I requested pickup from a location near my home and was re-assigned to the aurora ;location, much further from my home which added miles to my final bill. Upon arrival to pickup the van I waited over 20 minutes in the lobby, putting myself at risk of COVID exposure. Pickup times should be staggered to reduce long lines and unnecessary exposure to COVID.
So easy. Love the outside pull up return.
Better guidance when using online check-in. Didnt give me the dollies and blankets I reserved and paid for, and no instructions in the app how to get them.
When an employee is training and is having difficulties some one with more experience should step in and help.
Jay Lal does a great job and has humor while getting the job done Bob Parks
I was over charged... not happy
My bill was incorrect and I had to call to get it corrected. I was incorrectly charged an extra day.
I was told that I had a Full tank of gas when I rented this truck. It was in NO WAY Full....!!! The needle was just below the Full mark, but when I filled it up (3 times) the needle went way beyond the Full Mark. So, you guys got me for an extra 5-6 gallons of gas. Not too happy about that and will tell others to watch out
We booked online and received a phone confirmation for a 10 am pick up. Upon arriving, we were told that our reservation was for 2 pm that day. We were able to take a smaller, but available, van. We were also charged for furniture pads that weren't in the van.
Not charge an overnight drop off surcharge. Advertises. 24 HR drop off, doesnt advertise surcharge to do so. Disappointing
Idk why you let me reserve my truck in Bellevue when the truck was an hr away. You could have at least been transparent about it.
well done and quick.
Be more prepared with purchased materials.
This location charged me for 47 miles on a truck that barely had 12 miles used - I only went from the U-Haul location to my home (1.1 miles) and to the transfer station (3 miles) - round trip. this was a short journey - not sure why they felt the need to lie about the mileage to make my bill higher.
(1) Overall, much better than my previous rentals from U-Haul. Will certainly come back if I need a truck again. (2) Not specific to this location, but the phone-based check-out and return system, while a great idea, was balky and confusing, took more time than I would have face-to-face (before covid).
Owner was great to work with! Was able to get in and out quickly.
Although I chose mobile checkout, it took a long time to go through the process. The line inside the store was long, so there were no employees around to help.