The location was fantastic. Very nice people there. The U-Haul app and our experience was terrible. I really would like to speak with someone about a refund or a credit. I did everything ahead of time and it took us an hour plus to finally get our rental truck due to issues with the app and several phone calls. We then finally got into the truck and it was 63 miles to empty. We had to email the pictures of the truck to a uhaul employee to upload them because the app didn't work. We then had to fill up the truck which cost us an extra $95-$100. Please reach out to me to discuss at your earliest convenience. Thank you. 973-902-6850. - Conor Lovett
Conor L
Restas Car Care & Rentals
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Somerset, NJ 08873
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Great customer service.
MOHAMED EIt was a terrible experience with U-Haul. The app took 45 minutes to get to work even though they extended my time for the rental I didn’t need it, but I think I should get a credit for the inconvenience.
Damion TTruck keys were not properly placed in the lock box. I was not able to retrieve the vehicle via the app like I was supposed to. I sent over 1 hour on the phone with uhaul trying to fix the issue. Once in the truck there was a mess of spilled, sticky soda I had to clean up and the windshield seems to have never been cleaned. When paying a premium for a rental I expect it to be clean and ready to go. I have already spoken to uhaul about this for some sort of price adjustment and I was told I would be receiving a call. Still waiting.
JOSEPH HThis complaint is strictly for U-Haul and not for Restas, there was nothing wrong with the actual location pick-up location. The gas station attendees had no control over how you manage your rentals. The issue lies in the process of trying to pick-up the actual vehicle. Everything had to be handled via the U-Haul app, which did not work at all. When I tried getting in contact with an agent it forwarded it over to a useless teleprompt service which was no help at all. The app finally gave up and said to do the process on their website instead. Then after all the verification codes were finally sent and done with, I was required to give the phone number of someone else so that they could call and verify who I was as well. The whole process was lengthy and convoluted. We ended up being almost an hour late to our location because of how inefficient this process was. Thankfully dropping off the rental was much simpler and just required photos to prove we left the rental in good condition.
Michael F