Scheduled pick up fot 9a 5/9. truck was there but no key box? signed in on line, told had to wait till location opened at 12p?? had to move the hand truck to be able to secure very long boxes to the side wall. never ised the hand truck, but charged 14 $. i have my own hand trucks.Scott W.
Trailer Rental & Towing in Somerset, NJ at Restas Car Care & Rentals
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Somerset, NJ 08873
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 8h am à 9h pm
- Ven : 8h am à 5h pm
- Sam : 9h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/31/2021: Fermé
One-Way and In-Town Local Rentals in Somerset, NJ 08873
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The process of picking up your U-Haul any time you wanted showed no detailed instructions. No step-by-step instructions. I arrived at 7am. Did not know where to find the keys. I went to several other U-Haul's to try to obtain a truck. Finally, I returned to the original location and was told by the gas station personnel they did not know how the process worked either. We called Customer Service several times and were kept on hold. We finally figured the little black box may hold the secret. We opened it, found a key; it was not locked. Another renter pulled up and together we figured out whose truck was whose. An hour from the original start time, we had the truck. While we were driving the truck, we received a call from someone from U-Haul that explained my paperwork to rent the truck was not complete and the truck could be reported stolen. So, while driving, I confirmed the information; i.e., copy of license via phone. The truck was great. The process was horrible; a nightmare.Robin D.
I lost over 30 trying to check online and with the location. The process/system was not working.Ronald P.
We had a horrible experience with U-Haul (at no fault of the above location). We were told there was a guaranteed truck for us at our storage facility location (U-Haul owned), but there was not. We were not told this until we showed up to pick up the truck and were redirected to the above location as well. This is the fourth time in the past year that I have used U-Haul and this has happened EVERY time. Unfortunately, I will no longer be using U-Haul and I will also be sharing my negative experiences with my family/friends who are also moving this month.Benjamin S.
This was a great experience and this is a fantastic location! I was glad to see diversity among the staff. I hope to see more diversity.!Randal P.
Nothing, superb serviceDavid L.
First of all, one of the staffs in the office didn't a mask on and there was no effort of social distancing or use of plastic screen between him and a customer. This is unacceptable to put your customers lives at risk in a pandemic. Secondly, the check out experience was the worst. I have used U-Haul in other locations and never experienced such customer service. The staff couldn't check out the vehicle for me and sent me a few invalid links, and was very inattentive the whole time. I ended up figuring out myself and went through the on-line check in. However, he couldn't figure out the keys after all the work and we had to wait till his other colleague to help, who was way more professional and had mask on and use plastic screen at his desk.Shengyun H.
Truck was pretty beat up. Within the first half hour, the battery was dead.Donald M.
you sent several emails about the process, but most did not have a link to log into your account to handle the transaction. Very frustrating and easy to fix. The online experience can be greatly improved. Do some user testing and you will be able to make improvements that should not cost much money and will make for a better user experience.Jeffrey B.
Service was quick and they had what i neededSean F.
I had to rent during the pandemic to move my college student out and it felt very safe. Both the facility and the truck were clean and the employees were friendly and quick. Location is at a gas station, which was very convenient for refueling before return.Gizella S.
I reserved for Bridgewater location which is less than a mile. Unfortunately it was changed to somerset location which is 7 miles away from my home which costed me to pay for 14 miles.dileep R.
Everything was outstandingFaith W.
Was overcharged for the truck. Supposed to be.99 a mile was charged 1.99 a mile. They didnt finish my contract for 3 days and then overcharged me. Never againLaquan C.
The guy attending the gas station had zero knowledge on how to rent the truck and how to even start the return process. While I kept browing the website until it load and was able to return it, it would have been a hassle had I gone with the attendant of "just returning your keys in the black box should be fine". At least put sign up by the black box on how to rent and return the truck, the need for so many pictures with no precious knowledge, again, just poor communication.Astrid G.
Truck had a tired appearance and the check engine light was on. I was quoted.99 cents per mile at another location but that location did not have a truck and found this for me at this location (which I very much appreciated that effort on my behalf). I realize the official rate for the weekend is $1.99 . Unfortunately when I realized the $1.99 rate applied I did not have enough time to locate a truck from a competitor and location representative said there was no leeway on pricing. My takeaway feeling was that I overpaid $250+ for a well worn feeling truck with a check engine light and no one waa available at 3:00pm on a Saturday. I had to make decision on whether to drive it or not. To be fair u had no incident with the truck I have another rental set up for next weekend but that rental i placed with Penske. Thank you for the opportunity to share my experience.Gerald T.
Ensure that the vehicle has been fully inspected. In my case the the was not properly latched. Otherwise everything was fine.Edmund T.
The employees are extremely helpful and polite. I've rented from this location before and I highly recommend them.Michele B.
Great Service!! Would definitely recommend this locationRenuka N.
Very friendly and professionalKenneth F.
Had to go to another location than originally wanted to go for pick up. The guy was trying to charge us more than what was quoted from the U-Haul site and when we were ready to go, the trailer was not attached to the truck, we had to do it ourselves because they told us they would charge us extra to attach the trailer to the truck.Christopher R.
Not to over charge a customer for things, for example I clean the van before returning it but was still charge a cleaning fee, and was told the vehicle was clean but I guess NOT to there liken,very disappointed.Michell K.
Nothing, agent was courteous and equipment was new so no suggestionsAnthony J.
Other than the clerk having trouble accessing the U-Haul services it was quick and friendly service.Mario R.
Nothing to improve the service was amazingmonique W.