I was very disappointed that I had to drive 30 miles to the drop off location. I passed THREE Uhaul locations on the way. When I dropped off the truck I was charged an extra $30 for going 29 miles over. I wouldn't have gone over if I could have dropped the truck at one of the 3 locations I drove by on my way! To me this is on your company and I should not have had to pay for the extra mileage! So disappointing!
Sally Bruce
Harper Insurance & Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Spiro, OK 74959
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The only thing I might add is Wi-Fi for those that don't have it on their phones. We had 5g on our phones and did not like the length of time it took to pick up and return the truck. We spent 1½ hours each time, ultimately calling customer service for each. Totally messed up our day because it took so long each time. We won't be using UHaul in the future due to this issue. Cust SVC was excellent though, both times had the same representative.
Kay masseyThey came out as soon as I pulled up and took care of checking me in I was very pleased thank you..
William JonesSix of the moving blankets were really moldy.
Sara LauciusI had to get the truck at a different address from the location where I rented it. Returning the truck online was not a problem, but returning the key was a problem. I was not given any instructions as to what the code for the key box was or how to return the key. I called customer service, and she tried to help me, but the box that she described was not the kind of box at this location. I had to put the key through a slot in the door where mail is delivered.
marcella jones