I was told by rep on phone at UHaul that I would receive a 50 $credit because of the HUGE hassle. Please have someone contact me. Thank you Camille 208-614-0860Kenny S.
Trailer Rental & Towing in Spokane, WA at 16 Cents 3 Shoes & 5 Socks
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Spokane, WA 99202
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 8h pm
- Sam : 10h am à 7h pm
- Dim : 12h pm à 5h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Spokane, WA 99202
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
What a great experience, the people were amazing and everything went perfectly.Cara P.
Showed up at the â€œguaranteedâ€ 6am to pick up time/self checkout - only to be told I would have to come back at 10am when the place opened when I called UHaul after sitting on hold for 45 minutes. U-Haul Guy on phone was rude, after I told him I had moving help waiting at 7am and they would be leaving, he told me to move by myself stating that he has moved by himself and to use a furniture dolly to make up for it. I asked to speak to a manager, he said he was the manager that day. I asked to speak to his manager, he said someone would contact me within 72hrs and no one ever did. When I came back at 10, it took a half hour to check out the truck and was told to pull around back to get the blankets I rented. Then the guys out back said they didn't have any blankets, then I had to go back to the office, after which it took another half hour for them to figure out how to credit me back for the furniture blankets I paid for. All in all I was behind 5 hours just to get a truck.Daniel M.
The 10ft truck I rented was filthy on the inside! Food crumbs everywhere, the steering wheel was sticky, and I was afraid to touch anything. There was even a used, dirty face mask on the passenger floor that would have been easily noticed by staff. Also, the check engine light was on and when I went back inside to notify the staff I was told by a male staff member â€œOh, I'm sure you'll be fine. It probably just needs an oil change.â€ When I stated that I did not want to be responsible for engine concerns or repairs, a second female staff member said â€œjust take a picture of it before you go.â€ They didn't even bother to come out and check it for themselves. And finally, when I returned the truck, the same male staff member asked me to go back out and take a picture of the mileage and fuel. I guess he couldn't be bothered to go outside and check it himself.Elizabeth L.
Self check in after hours. I did not interact with the staff.Joseph G.
The truck I recieved was disgusting, had food and liquid spilled all over the center console and radio. There were finger smudges all over the buttons, steering wheel, windows. The truck was not clean or sanitized at all before being given to me. The employee giving me the vehicle had no clue what he was doing, told me to figure out where the truck was & still had not responded to my concerns about a disgusting truck in the middle of a global pandemic. I've emailed more than once, left a voicemail & still have gotten no response but they sure did charge me for a cleaning fee TWICE after I provided proof that the truck was disgusting when I picked it up. I will never be going to uhaul again, and will be discouraging anyone that asks from going to the 16 cents location specifically.Loghan B.
After an hour of trying to get the rental (computers were down), Truck was on Empty- literally, the fuel light was on. The rental agreement charges a lot of money if you bring it back with less fuel; so somewhere someone was charged for fuel, but nobody ever refilled it. Wasted a lot of time and the entire process was unorganized.david M.
people there were very niceHOWARD M.
Nice helpful people,ðŸ™‚VICKI H.
Both sides of the truck had damage that was not shown on the downloaded app. I tried to take a current photo to show the damage but it did not work. The rental staff came out and photographed the truck to show the prior damage before my rental commenced. She was very conscientious.Frank P.
Austin from the phone lines made me feel bad because,he Double book the track in then decided to yell at me about it when I asked if I could rent it again when I didn't need to I was confused on how long I had a for. I asked him to apologise for his rudeness and he told me that it's my opinion that I feel that way and I said apologise to me now because you have no reason to talk to me that way and he proceeded to tell me that I needed to bring the truck back! I said you guys are getting paid for the extension which is why you guys have it am I correct or not so why are you giving me grief. I even posted about it on Facebook have a good day.Keith D.
The website is very deceiving, it looks like a store front, but is literally a parking lot with a spot to return the key. I really wanted to talk to someone about my situation this morning.Breeann N.
I will no longer rent from 16 cents, 3 shoes & 5socks store. The employees there were rude and very in service. The truck I rented was dirty and hadn't had previous maintenance. The truck tires were missing air and were down to 16 when I exited their store. Poor maintenance puts a burden on the customer and also puts them at risk while driving on the highway.Jennyfer M.
Tell you customer service representative to actually make an effort. I was having problems returning the truck and the employee was no help at all. Needless to say I won't be using uhaul ever again.Matthew B.
Truck had not been cleaned inside, cab had old food in it and we had to sweep dirt and debris out of cargo box. Very disappointing.John S.
They did not do an inspection of the interior. I spent an hour on cleaning the inside interior in order to drive the vehicle without the horrible smell, and stains.Thomas H.
The cab of the truck was a bit dirty. The truck needs an alignment. I had to keep the steering wheel in a left aimed position to go straight. The lock on the truck was extremely difficult to get off and the employee trying to free the lock was very unhappy about it. That's fair. Uhaul needs to provide a new, functional lock. No staffer should have the amount of hassle that this guy did because of a non-functioning lock.Amy S.
Don't ask for a personal reference.Donovan L.
Try another placeJoshua F.
Picking up the rental took 45 minutes. The customer service line did not work. I was hung up on. The customer service reps were not responsive in the chat. I had 4 different reps before the problem was fixedAmanda B.
The truck I rented was absolutely filthy in the midst of the COVID pandemic. Unacceptable and will not be utilizing services again.Michaelyn B.
I feel that the Uhaul team at this facility is doing everything possible to provide fast and friendly service.Steve M.
Professional and polite. What more could you ask for.Shaun N.
Great Staff! Friendly and ready to help with any problems. My rental, from check out to checking back in was pleasant and fastGreg P.
Disorganized, did not explain directions clearly for pick up and drop offCallie S.