They switched our vehicle to a smaller one without notice. They changed our reservation to something called 24/7 which was impossible to manage using the app and web options. It took well over an hour and two phone calls with U-Haul to get the code for the key to pick up the truck. The app kept crashing on us.
Naomi Estreicher
Georgina Auto Services
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Pefferlaw, ON L0E1N0
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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I've rented u-haul trucks many times. When things go right, it is a good experience. This time, I spent over 2 hours getting the keys to my truck that I booked over a week prior. Somehow the reservation was linked to my account, but not properly linked (whatever that means). I have no idea why I had to spend 2 hours on the phone with u-haul to get the truck. Very frustrated.
Gord GrayThe mobile app was extremely slow and kept timing out ....gateway errors....on hold times at call centre were long
Debbie CormierI was told if I called the traffic number all would be easily sorted out on the phone. When called was on hold 10 minutes, then transfered to another number and waited again. All needed to be done on internet. My 32 year old son, fairly tech savy was frustrated with the whole system. Took around 30 minutes of total frustration to say the least. Megan tried her best with great patience and we thank her. I hope to never have to go through this again especially for the money spent.
Ryan GallaherUnfortunately, due to the customer service supports of the over arching uhaul company and their lack of any sort of remorse for their rude staff and the games they play when putting you in contact with a manager after they suggest it, I will be telling everyone my honest and truthful experience and recommending no one use uhaul in general.
Rob Cairns