Do NOT process the U-Haul paperwork early. It mixes up the pick up time and return time for the vehicle. After contacting customer service it was taken care of but a lot of time wasted talking, being transferred 5 times, etc.... until I finally got someone who actually took the time to correct the situation
Joan C
212 Market
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Stanwood, WA 98292
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Usually this location has been good, Friday was an exception to that rule. I don’t believe the clerk knew what to do. He did not follow the usual steps. Nia, the agent in Arizona was s very good and followed up,
Vicki BCharged 2x more than what I was quoted. Insurance was $30 when I reserved and $45 on the end bill. The tank was siphoned and on E when we picked up the truck. Had to pay for that gas as well. Was only $19.95/day, dropped it off a day early and was charged $195 for 2 day with insurance and 50 miles of drive. $19.95x2 + $30 insure + $70 for miles = #140+tax. What is the other $50 I paid for. For.
Angelique RNobody knew what to do at the location. It made me very uncomfortable that both my I’d and credit card were photographed with a person phone and sent to someone (unknown) to verify. I feel as though this is very unprofessional and now my personal information and credit card information are stored on someone’s phone. I am worried about ID theft and credit card fraud after this event.
Michelle HThere were unanticipated complications that thankfully were resolved between Dispatch and the pickup location. Unfortunately, this did raise my stress level significantly. I'm growing more and more disappointed with uHaul in general due to booking practices that severely complicate moving.
Francis S