The guy that did the paperwork didnâ€™t really know how to do it. And I feel when I returned the equipment I got charged extra due to him not knowing how to run the equipment
Trailer Rental & Towing in Sterling, CO at TLC Automotive
Moving to or from Sterling, CO? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Sterling, CO 80751 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Sterling, CO
Cargo trailers in Sterling, CO are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at TLC Automotive!
Utility trailers are perfect for towing large or oversize cargo in Sterling, CO 80751. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at TLC Automotive provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Sterling, CO and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Sterling, CO online today!
Trailer and Towing Supplies
Was very short with me and didnâ€™t have any time for me to complete the turning in process. Next day said I was over 14 miles estimated fo the trip which when discussed with previous pickup per person was exactly what on the mileage we know to both homes .
They were not ready foe us as the drop off location was changed after we reached the new house. We had to add miles to reach the new drop location.
Pick up process seemed much more difficult than it needed to be and much of my information was entered incorrectly by the worker. I had to call the 800 number and talk to someone else to straighten it all out.
The cab was very dirty from like kids snacks, thatâ€™s not bad but the cab ha a Very unexceptionable very strong cat iron amino smell. We were short on time I tried to scrub it out , but am on disability and just couldnâ€™t get it scrubbed out good enough. Smelt so bad took your breath away the full ! Not exceptable at all!!! And Iâ€™m very fair person and never left a. bad reviews before!
The lady at TLC was less than personable. The whole U-Haul process was horrible. The amount of information that is expected is outrageous, the only thing they didn't ask for was a blood sample. Would not recommend it to anyone.
I hooked it up my self they did not check lights with appeared I had two lights out from other people who rented it I had to resolve so I was not charged I was a very un happy customer I had to sweep it out before I used it and I cleaned the inside prior to drop off
The check-in process was horrible. Took more than an hour even though I had checked in on-line the previous evening. I still had to give the counter person all of the information again and she just rolled her eyes when I told her I had checked in on-line. Then the contract that I had confirmed the previous evening on-line was not the contract that she had on her computer. I had requested the truck for seven days and she said I could only have it for four days and she didn't have the correct miles that I had specified. She ended up calling a representative in Denver, but that person took forever to sort everything out, and then the contract wouldn't print correctly in Sterling, so the person in Denver had to print it, scan it, and email it to Sterling for me to sign. This is the third truck I have rented from U-Haul in the last three months, and every time there was no point to doing the on-line check in because the people helping me had to get everything new again from me at the counter. And the information they had was always different from what I specified when I placed the order and verified when I did the on-line order. Also, this place in Sterling would not buy back my unused boxes. So it appears U-Haul has some false advertising going on regarding this if every location will not buy back unused boxes.
No issues, great customer service at pickup location.
The electrical harness that came with the trailer had been jury-rigged by some previous renter of the trailer and the U-Haul location did not have any connectors that could help me get hooked up. I ended up spending $34.15 at an AutoZone store for hook up connectors. Only $20 of that would have been needed if the wiring provided with the trailer had been correct.
I HAVE USED THIS FACILITY SEVERAL TIMES PRIOR AND HAVE ALWAYS HAD EXCELLENT SERVICE.
I received the truck with sand in front on the drivers side. The rental was a mess because the time requested was not what was entered online for pick-up. The lady at the front desk treated me as if it was my fault the pick up time was incorrect. I received a receipt showing I returned the truck with 1/2 a tank of gas and it was full so I called and they said they are adjusting it. My overall experience was an unorganized mess and I did not have the most friendly customer service.
Good dropoff location (Sunday)
The person that helped us was friendly and got the checkout info prepared. After signing the documents I was directed to the U-Haul which was a dual axle 6'x12' trailer. There was no way that I or my friend could lift the tongue. We went back inside to ask for help. A person was sent out and with his help we got it on the hitch. We didn't get the brake set up properly and I didn't know this until I arrived at the return location.
This was just a drop off.
My boyfriend is the one who picked the U-haul up and he said he had a very poor experience with the person behind the counter. Apparently she was a little "short" with him, almost rude and was also argumentative! I'd like to think she was just having a bad day, however, as someone who has worked in Customer Service for a long time, there really is no excuse for that kind of behavior! Just wanted to let you know. Thanks
We picked up the uhaul loaded it and drove about 90 miles to find out that there was a bent wheel. Luck for us a nice gentleman pulled up beside us to let us know that the wheel was wobbiling. We found a uhaul dealer in Fort Collins who was nice enough to pull a wheel off of one of there trailers and put it on ours. Very frustrating.
James Conour the Dealer, gave me an extremely dirty truck, when I brought it to his attention he said that I didn't not have to return it clean, When I got to my the house to start loading up the truck, there was a dolly for which James charged me without my knowledge or agreement. The AC went off and only blew hot air, we had a 3 month old baby in the cabin with us, I called road side assistance and was made to travel 5 and 1/2 hours completely out of our way to Flagstaff and when we got to the AC repair shop, it was closed even though we got there 16 minutes prior to the agreed upon time to be there.
Get someone that is qualified to do the job! I left with a 14 foot truck and transport and when I returned the transport no record of me renting it! What!!!!!really....then I return the truck with the gas that was in the truck that the jerk said he would correct when we got the truck and surprise it was not corrected. So I pay $80 for gas that I didn't owe and returned a transport that was never rented to me and paid for the darn thing. I did the right thing.....I would expect nothing less from U-Haul.??
Although I did not request nor receive a dolly, TLC noted on the contract that I did. I had to explain this multiple times when I returned the trailer and found out what they did. I am still receiving calls from U-haul about the dolly I never had. Annoying to say the least. I probably would have caught it on the paperwork when I signed but it was in code...didn't say "dolly"
Terrible customer service. Never had a uhaul experience be so poor.
Great experiance...I would use TLC every time I need a U-Haul!!
I placed my order on line did not want the insurance they had my husband put on. And to top it off it was 75.00 . I will never rent from this place again. Made reservations for weekend had to cancel . No place to pick up on weekends unless i drove 69 miles. Then had to make new one for Monday . After employer said it would be ok to come 2 days later. My husbamd hooked trailer up himself.
They need to help the customer more, they should walk around the vehicle before signing it out and letting the customer see the gas gauge before signing that that is where it is at. I rented a trailer and had to hook it up and check all the lights myself the last time I rented from them.