The service was very poor. Since the store is shared with a Smoke Shop there was a long wait while other customers made purchases. Teh employee did not communicate anything about waiting or following him to the truck. There was almost no communication about driving the truck, what to do on the app as far as pictures, etc.
ANDREA K
Sticky Smoke Shop & Vape
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Stockton, CA 95207
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Évaluations des clients
- 2,5 - Cote moyenne des clients
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The customer service representative had a lot of trouble logging into his computer to get transaction completed (I was there over an hour). Then he didn’t have the dolly or furniture pads available. So had to go to another location to get them. This was a major delay in getting the day started. I hope they can improve in their future.
WILLIAM CThe place was a smoke shop and the area was sketchy. The sales person was not helpful at all. When we returned to truck they tried to charge us double the miles. I had to call customer service to get the issue resolved. Do not rent from this location. Horrible location and service.
EDUARDO TThe place was clean but it’s a smoke shop so I didn’t feel comfortable there. Also, the person who assisted me kept getting the mileage wrong causing it to be a longer than usual process. When everything was done, he added an additional 20 miles charging me more than what he was supposed to. He did give me the refund but it was a bad experience for me using this return location.
Maria DThis is the second time I have rented from this location and have had an excellent experience both times. The process was easy and quick and the staff is friendly. Will continue to use this location for future rentals.
Julie F