Was told the AC was working, and I called the Uhaul location in my way back because it barely worked, was told â€œit works better when it's on the normal AC settingâ€ Well- just as a reminder, although none should be needed, AZ weather is HOT. Hyperthermia can happen in a very short amount of time in AZ, and the heat can be dangerous. The AC needs to be working, regardless of what setting- the â€˜normal' settling barely blew out a skiff of air. When picking up the truck I asked TWICE if the air is working- and if this location considers a AC barely blowing a skiff as â€œworkingâ€ then it is true â€œtechnicallyâ€ but he loses all credibility when NOT being transparent or very truthful. Also, the guy told me that the weather hasn't been this hot and it had been workingâ€¦. Uhaul must have their vehicles in optimal working condition, fix what's not working, be upfront & transparent with customers, and bottom line, treat the customers well and value them and NOT try to make excuses when confronted. So shady. The only thing that is saving me from escalating this complaint further, is that he gave me a Discount, rightfully so.Carrie B.
Trailer Rental & Towing in Tempe, AZ at University Drive Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Tempe, AZ 85281
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 6h pm
- Sam : 8h am à 5h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 6/20/2021: Fermé
- 6/27/2021: Fermé
- 7/4/2021: Fermé
One-Way and In-Town Local Rentals in Tempe, AZ 85281
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Keep doing what you're doing.Curt D.
Had a good experience with this location.Thomasonia L.
Pickup took almost 45 minutes though we were the only customer. Rep was not knowledgeable about equipment or additional supplies, for example, did not know which trailer was the correct one for the order, did not know what a â€œmoving blanketâ€ was or where they would be, did not know how to properly hook up the trailer to the truck. Overall a frustrating experience.SHAWN G.
The manager of this location was very strange and unfriendly. He refused to help me even though I was clearly having trouble with the self check-in process.Benjamin F.
Jim was very helpful and the entire process went smoothly.Sherry S.
Jim was helpful in getting me checked out. The cargo van was clean, gas was on F, the dolly was already in the van, and the whole process was fast. The return was easy too.Kerri L.
The only person there had no idea what she was doing. U-haul did great though and even called her to tell her to give me the key after she left me waiting for 15 minutes after I completed my check in with U-haulAlex B.
Great customer service from Tim.Elsie T.
Gigi the customer service representative did an outstanding job getting us going and checked out. Great to deal with!JAMES N.
Online check-in was terrible. The customer rep in the shop was helpful in overriding the online check-in. Truck wasn't fully clean, but otherwise no issues.Shing C.
The business is good & fair.Jason G.
I left my house keys in the truck and ask to get them out. The lady in the room stated â€œ I can't help you â€œ over and over rudely. The keys were in the car and easily accessible. A gentleman lman then found my keys abs gave them to meAshley A.
The people could have been nicer, the lot is really hard to get in and out of and they could give you one of the trucks on the end instead of making up try and get the one crammed in the middle.DANIEL B.
Convenient location. Web app is easy to useWILLIAM J.
Jim was great. Thanks JimMolly B.
Man was very nice. I was having trouble navigating your app and he helped me.Mark L.
Online pick up process was stressful and online steps were repetitive.Denson G.
Have a sign that directs customers to additional parking in the rear.Camille H.
The online booking, picking truck up and returning the truck was incredible. I cannot believe that I did all that without ever speaking to OR seeing an employee. But it worked great.Scott S.
OMG TIM WAS BEYOND WONDERFUL!!! EXTREMELY HELPFUL!!!Marietta R.
Friendly host who helped us change our reservation at the last minute!Preston S.
This place was confusing and a mess. The Uhaul customer service said that it was open. it was not open on Sunday and they said it was. The gate happen to be open when I arrived. however, it closed and I was locked in until someone else arrived. I was not happy about the experience.PETER C.