I asked for an appliance dolly & i didn't get it, dispatcher said even though I didn't get it she could not give me one she located bcuz I had already picked the vehicle up. Would've been nice to know before hand I wouldn't get one & if the charge came off my tab I surely didn't see it
Montressa J.
Yow Mill Secure Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Toccoa, GA 30577
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Overall, my experience with UHaul was awful and I will not recommend to anyone. Your online booking process was terrible! I do not understand why you couldn't have me upload all the extra information (photos of IDs, additional contacts, copies of lease, employer information, etc) and tell me that I need to install the mobile app on my phone while I was at home with good internet connection. Instead, I was forced to try to complete your ridiculous process after driving for 10 hours and while standing along side the road in a remote location with an unreliable cell phone connection. To make matters worse, there was no way to pick up the vehicle early (how can I schedule the pick up so closely when there is a ten to twelve hour drive on a holiday weekend to have to complete first?) and there was no one at the location to offer any assistance. I tried to call the 1-800 number for assistance and was on hold for twenty minutes waiting for someone to answer the call. When I did get someone on the phone, they did not help me at all. In the ridiculous process, I was locked out of my UHaul account for logging in too many times while trying to update the pick up time and upload all the extra items you required. Furthermore, I booked a smaller truck, was given and charged for a larger truck. Absolutely awful.
Tanya E.Maybe just have a newer uhaul equipment available but the guy was great and it was an easy process.
CRYSTAL D.Fix your app and website so that they work correctly.
Andrew D.Nothing. Robert was a great person and outstanding customer Service.
DAVID M.