Had to go in to the uhaul nearest me to speak with a human. Was promised our equipment would be at that facility (DMAFB) for pickup. One week and a half in advance. Received a follow up call the equipment would be at 22nd/Alvernon. Received another call offering to save us 1 000 $if we picked it up in Wilcox, 1 hr 1/2 away. I declined but was reassured that the equipment would be at 22nd/Alvernon as planned. The day before we were to pick up our equipment (Mother's Day) I received a text changing our pickup to Marana, 1 hr away. Again, tried to call the number from the text and could not get through. We went to 22nd/Alvernon and were told our equipment was at St. Mary's/Freeway. It was there and the employees were all very nice. Bottom line is this was a horrible and nerve racking experience. For a company as large and well known, this should have been a much easier transaction. I will never recommend or use UHaul again.RUSSELL D.
Trailer Rental & Towing in Tucson, AZ at U-Haul Moving & Storage of Downtown Tucson
Pour nous contacter
Tucson, AZ 85745
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
One-Way and In-Town Local Rentals in Tucson, AZ 85745
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
We have the largest selection in the industry!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Raul was the person I dealt with both pick up and drop off. Very nice to deal with.DOUGLAS G.
Excellent fast and friendly customer service.Brian G.
Dried food in and under seats Tire pressure on passenger side was low, causing the truck to drift to the rightCHARLES W.
Friendly and very helpful. Will be using the downtown location again.ELIAS A.
Make sure that all was satisfactory.MICHAEL R.
Let people know it's on the third floorMitchel P.
Always take care of us! Great management and staff! Very respectful and helpful!JOE M.
Faulty equipment has cause damage to my vehicle and I have not been contacted about this, I sent an email and was told that I would be contacted within three business days it has now been six business days and I still have not been contacted and as time goes by being that it is my work truck and needed for every day use and Hass to be driven the problems could possibly just continue to get worse and cause more damage because nobody has contacted me to get this fixed or get me another vehicle to use While mine is repairedDANIEL S.
Clean trucks betterRICHARD B.
Great serviceTIMOTHY H.
We did have a severe problem about 3 hours from Tucson. As I was making a turn I looked back at the tow dolly and saw my vehicle was almost ready to roll off the front of the dolly. (Left front tire) I straightened out, stopped and went back to inspect. The tire was then ready to roll off the back of the dolly. The strap was off, my tires were turned to the extreme right. I almost could not unlock the steering to correct the tires. However, I did and backed off and reloaded the vehicle, replacing the straps. After analyzing the cause, I determined with a heavy vehicle as a Dodge Durango, the ignition key needs to be set where the steering is not locked, allowing the front wheels to turn with the tow vehicle/dolly. After I did that it towed great. The straps did come loose three times but was caught on normal gas stop inspections. I believe this may be something U-Haul may want to review for future rentals and for education purposes. ThanksRODGER K.
The staff was very helpful and friendly. There is plenty of equipment, no need to worry I won't get what I need. The pick up and return process was quick and efficient. I will always go to this location in the future.EDWARD L.
The new facility is super nice and the staff is even nicer and very professional. I didn't know what size U-Haul I needed and was educated on the matter once I arrived.MICHELLE T.
The staff was extremely friendly and helpful.CARLA S.
Nothing. Everything was handled the way I wanted it to be handled. I was immediately acknowledged when I arrived at the store to check out my trailer, and I was immediately approached when I returned the vehicle, I like that. Equipment is old, but still doable. Will rent from here again.ROBERT Y.
Trailer was filthy .covered with dried on concrete, dirt.GEORGE B.
Good, accurate information. Organized and efficient.Kenneth F.
To be honest the rental was fine. Details like windshield not being cleaned or the smell in the truck made it a little annoying but Jose was friendly and accommodating when I turned the truck in. Thank you.MICHAEL L.
They are very helpful and friendly.AARON P.
Again, the fast service was much appreciated. Within 5 minutes my trailer was unhitched and removed, and the paperless invoice was in my inbox later that day. Good experiencePatrick H.
Great Staff. Super fast pick up and drop off. Thanks!Mark H.
Fire whoever certified my truck before I took it. There was no airfilter installed and the truck broke down in the middle of no where. Instead of wasting time with Uhaul I ended up fixing the truck myself and spent my own money which has still not been refunded. Worst moving experience ever.Michael H.
A truck with higher gas mileage would have been betterDANTE A.
everything was simple fast and clean very satisfiedJESUS G.