Drop person was unsure of procedure. He had to FaceTime another individual to speak to me. All I wanted was a receipt which proved my drop off. Both men refused to provide documentation. I dropped trailer off on 8/11/23, and received a message from Uhaul on 8/16/23 questioning why I never dropped off trailer. I called on 8/16/23 to explain my experience. After receiving no confirmation I called again on 8/21/23 to explain the situation. I received confirmation on 8/21/23. I've used Uhaul many times before. This experience was horrible.
Stephen T
Ole English Inn
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Tuscaloosa, AL 35404
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Very frustrated that we were not notified that drop off location on contract (Parker Auto Sales 6102 Univ Blvd East, Tuscaloosa) was not accepting drop offs today (our scheduled return date) and that after driving trailer all the way to initial location on contract, were then instructed that we had to take it to another location (this location) for drop off. While I understand this is not the fault of this location, it is definitely a failure on the part of uhaul to not communicate this ahead of time. Doesn't seem right that we the customers should be managing the rearrangement of your inventory for you after paying to rent the trailer.
Virginia MNot much communication or assistance
James MLot was full- had to make room to park trailer..
Tom MNo customer service at all.
Paul S