I had the worst experience with Uhaul itself. I received an email the day before I was scheduled to pick up the truck. The email stated they had a 26" truck GAURANTEED at this set location for 9 am Friday 3/22/2024. I arrive at the location and nobody was there. So I call the number from the email and the lady I spoke with was very rude and said they don't open until 10 am. I informed her that the email I received told me to be at this location at 9 am. She again was not helpful and said she wouldn't be there until 10 am. So pretty much I was out of luck is what I gathered from the conversation with her. I also noticed in the parking lot, they only had one truck and it was very small. I asked her if they even had 26" truck because I only see the one. She responded by saying "I don't think I even have a reservation for you, but I don't know you'll just have to wait until I get there at 10". I hung up the phone and called Uhaul and explained the situation. The representative I spoke with from Uhaul showed zero concern, and offered no apologies for this inconvenience. She then told me that they had downsized my truck to a 20" because there were no 26" trucks in my area. I informed the representative that I had made this reservation 3 weeks prior and it was hard to believe that in 3 weeks they couldn't get a 26" truck in my area. Not to mention I was NEVER informed it was down sized. Again, no apology no concern. She gave me another location to go to where I could pick up a 20" truck. I went to that location to pick that truck up. The lady there asked if I had anything else on my reservation other than the truck. I told her yes I had also asked for a dolly. She said she didn't have any dolly's. Finally I was tired of getting the run around so I asked her if I could just get the truck and nevermind about the dolly. This whole process put me almost 2 hours behind on my schedule, and was handled in the least regard. I feel that making a reservation with Uhaul means absolutely nothing, and U-Haul's "guarantee" also means nothing. I was so displeased with this experience that I will NEVER use Uhaul again. This company is so poorly ran and unorganized.
Justin McDonald
Affordable Tires
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Valdosta, GA 31601
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