This is the location I tried to get the first time and was told "they have no trucks. I HAD to go to Ontario Oregon to pick up a truck and could not get it because of the nonsense at the gate and app. I was there for 45 minutes trying to get the original truck (which no one every contacted me about not picking it up). I was on the phone with a rep from uhaul but she said she could read my drivers license because it had a shine on it..,. It was dark out and I had already sent other pictures. Then we got cut off. The owner of the store says it is a real bad cell area. I find it ridiculous that companies doesn't understand that not everyone has GREAT CELL SERVICE. You need to pay attention to the areas you THINK people can use there cell phone app. I drove 32 miles to get a truck that I could not use. When I passed the Trails end Uhaul, I saw a truck there so I re rented it.. I never received any information on the 15 foot truck I originally rented. I know I will not hear back from anyone but I feel it was YOUR MISTAKE making me drive 32 miles to NOT GET A TRUCK.
Madeline F
Vale Trails
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Vale, OR 97918
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My reservation was messed up, they couldn't fix it, cost me more in fees.
Steven MExcellent customer service. Organized and tidy equipment parking area.
RON WVery friendly staff.
David TVery nice people and very accommodating.
Raymond S