Our initial tow behind trailer that we picked up from American Stone (they were personable and did a great job) started to leak when it was half loaded (who is resonsible for checking on this?). It was a disaster. We called customer service. It took hours and they were not able to apply our payment to a new rental. We were behind and stressed about our move from Washington to Texas. Finally, I spoke to Mandy at Uhaul Customer Service. I explained my frustration and that I was on the verge of tears. She went into fix it mode and got everything taken care of!! We got our truck and car tow rental from another location and they were excellent as well. What was a disaster turned into a blessing, all because she took the time to listen, do everything in her power to fix it and offer helpful advice. I will forever be greatful to her!!! Uhaul she needs a raise!! And also, she should teach her expertise to her fellow workers. Customer service matters, especially in the middle of a major move!!
Scott M
American Stone Vancouver
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Vancouver, WA 98665
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Great people to deal with very helpful and nice
John JI enjoyed my experience and the gentleman that helped me was very kind.
TONYA MCordial, organized, efficient, good supply of inventory
Michael OGreat staff! Very accessible and location is excellent. As a first time uhaul renter the facility I picked up and dropped off from was friendly, thorough, knowledgeable and overall made for a great experience. Will highly recommend and on future rentals will only go to the American stone facility
Evan R