Made a reservation. Got there to pick up a truck and they were closed. No notification or anything. Found a way around it by calling customer service and was granted access to a key lock box. That was fine. Next, I inspected the truck for previous damage and found a quarter-sized chip on the windshield (good thing I took a picture before driving), got the final bill and the proprietor is trying to charge me for it. Nice try
Brian W
Mainstreet Consignment
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Vancouver, WA 98663
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Vos précieux commentaires nous aideront à mieux vous servir.
No smoking in the vehicles. I'm allergic to tobacco and the vehicle smelled like an ash tray. I will be seeking a different moving company next time
Nathan HTruck was completely out of gas, gas light was on. Also they said was you just have to put gas in it. Won’t rent from U-Haul again.
matt nTruck key was not incorrect lock box. It was in the wrong lock box, which was unlocked. Anyone could have obtained the key and stolen the truck. There was also another truck in the law that was unlocked. Contact information for help was not clearly visible, and was not available online.
Allyson CPlease contact me directly to take care of my issue. Thanks.
Tim J