Equipment wasn't ready when I arrived at the location to pickup. Waited over an hour in the freezing cold for the location to finally open up so I could get my equipment. Put me over a behind schedule. Very disappointed and frustrating to say the least.
MICHAEL RONCATO
Corona Foods
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Victoria, BC V9B1W4
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- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
When I arrived to pick up the truck I was told that they would not hand me the keys until I downloaded an app and signed in. (I was not told about this ahead of arriving to pick up the truck. I was told I could come back three hours later and someone else could sign me in manually. I do not own a phone and so was not able to do that. The person was very rude in my opinion and offered no help. I was able to use someone else's phone and called head office and they sorted it out. I was given the keys. About one hour later I received a call asking me if I had the correct truck. It took some time to sort that, but when I went to pick up the truck I still was not assured if the key would work and that I would have the truck. About another hour later I received another phone call where I felt pressured to bring the truck back three hours earlier than I had paid for because there was someone else who wanted the truck. I have rented vehicles all my life but this experience was right up there for feeling very strange, I honestly do not know how they stay in business.
DERYK HOUSTONVery easy to deal with and helpful. Have rented here before and will do so again. Grea service.
Michael HaskettCorona Foods location saved the day, these remote dealers are a great concept!
Curtis DavisTruck was ready and clean. Service was great. The owner even came out and scraped the frost off the windows for us. Also it's a convenience store so you can buy snacks for the road!
jesse mclaughlin