Arrived at location at scheduled time. Office had a sign in window stating they won't be open until â€œTuesday at 8pmâ€ (2 days thereafter). Online check in did not work because uhaul rented & paid for was not on lot. Called customer service and was told the uhaul rented & paid for was not there. Forced to pay more money for a different/larger truck on the lot, despite having a reservation made weeks before. Left messages for local owners but never heard back. Disgusting and unprofessional local business practices. Forcing us to pay more because uhaul didn't have the inventory we had rented & paid for is also completely illegal. Horrible experience waiting in 108 weather for two hours to resolve this through the 1-800 numberGabriela W.
Trailer Rental & Towing in Waco, TX at Downtown Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Waco, TX 76701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4 Average Customer Rating
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Had trouble with the online check in on day to pick up truck but there was someone there to help check it out in person. Was able to upload the drivers license the night before but couldn't do checkout on day of.JOHN J.
The inside was dirty and the roof had a hole in it that had been duct taped.TIMOTHY G.
I just did the smart phone drop off, so i didn't really interact with this location at all.Chris T.
Your after hours return procedure was a terrible experience. I followed all the directions and still couldn't get past the â€œlocationâ€ step. So I called the 800 # and was on hold for half an hour. No one ever came on the line to help. I finally gave up and dropped the key in the Orange box by the door. Then I get a message if I don't self return check in properly I'll be charged $20 fee. That's ridiculous and if u haul charges me I will give very bad reviews and never use u haul again. You need to simplify your after hours return procedure. And what happens to people who don't have a smart phone?THOMAS T.
Truck was not cleanDave K.
no one was there when I dropped it offLISA B.
Great customer serviceFELIX Q.
the advertisement on your trucks say $19.95 a day...but when I when to pay the bill it was over $60.00 ...that's false advertising and a complete rip-off. The small print is the rip-off...never use you again..ROBERTO L.
Don't change a thing Larry Is doing a awesome job We need more guys like him.PATRICK C.
Manager on site was working front desk with flu like symptoms which causes great concern in these unprecedented times of pandemic.LEIGH B.
Clean up the parking lot obstacles. The concrete walls are trip hazards and not easy to navigate around. Also it is not marked clearly how to enter parking service area. Looks like the parking area is where a former building was torn down fifty years ago and never resolved.Don W.
The rental location in mart is out of order and needs someone over it that doesn't lie to customers . We tried to rent a truck in mart and the man lied and said he would call back in 5 mins and he never called we missed a furniture pick up time and I lost money due to the man that was suppose to call me back to rent the truck never did. Overall it was a bad experience .Chrystal M.
Location was great. Only this that was Awful was the customer service from the UHAUL customer service line and the online assistance. It was the worst experience ever. Next time I'll just go to someone face to faceIrene L.
Prior to my final drop off location I tried to drop the truck off at 1 other Uhaul location, only to be informed they are terminating their Uhaul contract, which required me to drive to a secondary location several miles away to drop off the truck. The secondary drop-off location was old, and run down, and was closed, even though it was 2:30 PM in the afternoon. I eventually figured out how to drop off the truck myself at this location.Carl B.
The only problem was that the van smelled from dogs that had been in it and the seats had dog hair on them still. the customer service was very good though and the van was in good operating condition.SUSAN J.
I have used them over 4 times and they have never disappointed me!RACHAEL H.
Uhaul office was closed when we dropped the trailer off, lot was good easy accessNed R.
Went very smooth.Russell B.
There is nothing to improve. Had a wonderful experience.Amy S.
The pickup was easy and convenient. The man who helped me was very kind and helpful. I do have a comment on the app - it would be helpful if I knew beforehand how I would need to get my keys (lockbox, person, etc.). With COVID-19 precautions being necessary now, I wasn't prepared to speak with a person. This being my first time using the 24/7 truck share I thought my keys would be in a lock box. Also, U-HAUL website stated my truck would be ready an hour before my pickup time, yet because I needed to get keys from a person I could not start my pickup before 8. If this could be stated for my location it would also have been very helpful. TLDR: My pickup was good and the employee that helped me was great. However I would appreciate if I had more information about my pickup on the app beforehand.Felicia O.
Wasn't crazy about having to do self check in and out but other than that it was great.Patricia M.
Great clerk on duty!Melissa C.
Have the truck size I reserve, or help me when I ask for help dealing with a truck that's double the size I ordered.Jackson F.
Everything was very easy. It's really important to use the app.Julia L.