First I'd like to say this was not the original location I signed up for. U-Haul changed it to this location due to unavailability of the trailer at initial location. This should have been known at time of reservation which I did more than a week in advance. This location was not customer friendly nor did they have the furniture dolly I requested. However, I must say I had to exchange the trailer for a larger size and the 2nd gentleman was much friendlier and accommodating.
Donna A
Dixie 24 Oil Change
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Waterford, MI 48329
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- 4,0 - Cote moyenne des clients
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The staff were not helpful and made a challenging out of state pick up more challenging. The only response they had was that they were not affiliated with Uhaul and had nothing to do with the app. I had to contact Uhaul and have a representative call my children who were at the site attempting to get the app to work to walk them through it. The staff at the site told them they closed in 20 minutes and said the keys would be in the box and they left. I was very frustrated by this as I was driving to Michigan to move my children so it made a bad situation even worse. I tried to tell the haul representative with the initial phone call that I would be paying for the truck rental, but my son would be the driver. She said nothing to me about the app or adding a driver, she simply said he would have his license scanned at the site, which was false and the site was not Uhaul helpful.
Shelly HThere was nobody at the drop off area. And the drop off i choose was not the same since it was too far from my original depot
Kelly TThey were closed when I dropped the unit off so I had no dealings with them.
DOMINIC LNo problems at all. Everything went smoothly and efficiently.
DEAN W