- the uhaul app - kinda sucks, takes to long to load the pictures. I shouldn't have to add 15-20 minutes into my already crazy day with the non-user friendly app. - the only reason I would recommend this place is because it's close. Other than that it kinda sucks. Signs are spread out over the parking lot. Not clear directions on what to do. They don't provide any human customer help, but will gladly help with getting paid. If the customer has a question I have been told to contact the uhaul company number. The last question about signing out of the app uhaul wants us to take a picture of the place we are renting from. Why can't we use our gps on our phones??? It's just a another thing that slows down the process. Like a typical American business - throw around a lot of words that sound like good customer BS but in reality all you want is the money. Thanks for helping me to consider buying a van next time.
Kenneth M
Big T's Auto Detailing
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services dans cet établissement :
One-Way and In-Town® Rentals in Wenatchee, WA 98801
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Didn’t interact with personnel so n/a. Would have preferred to return at same location I rented at
HOWARD DApp did not work. This caused significant delay in getting assistance, having to call the 800#, being put on hold for 15+ minutes (call dropped and had to start over), then going thru approval process. Original reservation was for 10am. Had to cancel twice, then finally got out after 130pm.
Amy PThe app is horrible! I could build a better app in my sleep. I had to go back and forth between the app and the website to get anything to work!!! Also the reservation I made over the phone was changed by your system when I picked up the truck! I had to call and get it changed back! Overall I wish Uhaul had better competition, then they couldn't suck so much.
KENDALL RThe app is the problem. Terrible UX. Slow, needs work. Took 1.5 to rent. Terrible!
Leslie S