They moved our pick up location last minute. The electronic check in was a nightmare. And they didn't provide the dolly and blankets I paid for. My husband picked up the uhaul and didn't know these should have been included, so didn't know to ask. When we returned the uhaul they would not reimburse the charges for the items we didn't receive. Very frustrating!! After spending $1 000 and bringing it back one day early (also no price adjustment) I would have expected a smoother experience, to receive the items I paid for, and better customer service.
SHANNON H
Ridis #9
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Whitehouse, OH 43571
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- 4,0 - Cote moyenne des clients
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Person was very helpful to get tow hauler returned.
Kurt CTrailer was dirty and had to be blown out from previous user before we could load.
Richard BHas nothing to do with either location but disappointed in calculation of allowable mileage. Only additional use was to a storage location and to get fuel but exceeded milage. Why allowable milage was this low on a two day rental seems unreasonable. Also was told $40 for additional days but was also charged an additional $15.
Bill AWell . My rental car broke down on tge way back and i was a day late dropping off the trailer. I called and talkes to the drop off location and explaines fo tgem what happen . He told me it was no problem and it would be ok . He never did tell me i waa going to be charged again for it. Nor did he explain how much of a hassel it was to drop off at that location . I was not happy with any of it. We xame back from buring my mother to more hassel
Yolanda R