Like i had previously started to the attendant both myself and my friend believe there was a problem with the shifting of the transmissionAlexander C.
Moving Truck Rental in Albuquerque, NM at Heights True Value
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Albuquerque, NM 87111
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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John was super friendly, knowledgeable and helpful with the check-in process - he made the whole experience fantastic from start to finish. I'd recommend this location to anyone based on John's customer service alone.Matthew C.
Nothing everything was perfectTodd L.
Heights True Value seems to always have someone available to check us in. The attendant thanked us for folding and bagging the blankets.Sara A.
I will never recommend U-Haul to any friends or family member.Stasia H.
It was a little expensive.Melique C.
The person who took my reservation should have told me or anyone else that I needed a major credit card to rent the cargo van or pick up truck. Because of this I had to go 3 additional miles out of my way when time was a factor. Then you have a new way of checking people in and your representative was very thorough however, as I said time was a factor for me and I almost cancelled the rental. You should inform your customers that they will need additional time because someone will be reviewing the rental policy and procedures. Also, another closer location had the box truck but guess what? they were not renting this day. Either they represent U-Haul or not.Michelle P.
Better communication. Trailer was not ready at pickup time so I was delayed by 2 hours and had to make 2 trips to pick it up,Bradford S.
Our reservation for a 12 x 6 trailer never got transferred from the Rio Rancho Unser location to Eubank and Indian School where they had sent us. So Eubank and Indian School sent us to Heights True Value. Fortunately, it was on our way but we live in Rio Rancho so unfortunate they did not have in Rio Rancho. The only problem at the Heights True Value is it took a while to get the trailer hooked up to our 2015 GMC truck. They received outside help and all was well after that. Fortunately, the load we were delivering was in Albuquerque so it wasn't a problem dropping it back off in Albuquerque.Terrance S.
Easy check in / check outJANET M.
My app didn't work well for either pick up or drop offKaren H.
Nothing. It was great! And I would rent a U-Haul from this location again, if needed.Thomas S.
The location was great. The UHaul experience was pretty terrible. I set up for mobile check in and arrived to checkin and started the process to find out UHaul requires multiple additional documents (none of which I had - nobody carries around their passport) or references. This step should've been done far before the checkin process and I have no understanding why it wasn't. I provided 2 references which it noted would be used if the vehicle wasn't returned. Well they utilized them right away and called them and they didn't answer so that caused all other issues and I had to call them to make sure they answered. All in all it took about 40 minutes and the very nice gentleman at the store was able to help me but a total failure and frustration on UHauls part. I drove vehicle 41 miles. When I went to â€œtop offâ€ the tank before returning it I was surprised with a 6 gallon gas bill. We did not pull anything in the truck and only hauled a small load so would definitely not account for this gas usage. The tank clearly wasn't completely full and I was paying to top off somebody else's experience which was very frustrating. Overall pretty terrible experience UHaul. Do better.LAURA M.
Excellent Customer Service by True Value team!Richard P.
There were some IT issues however John at True Value was incredible with checking us out and sending us on our way!Kiana L.
Took care of me Excellent serviceDavid G.
Truck had mechanical issues. I wish somebody would have test driven it before I rented it. 600 miles cost $240 in gas. The truck made a bad sound coming from mid-truck. It stalled 4 times on the trip.Larry R.
I dont appreciate being treated like a criminal because im renting a pickup. Having a list of all the conditions laid out to me like I'm a scammer when I first talked to the rental rep was incredibly offensive. I was told by the rep before he looked up my account he would have to get two contact numbers and confirm they knew me before I could rent the truck. Turns out, once he looked up my account, he only needed to call one. The fact that he needs to disturb and / or wakeup friends and family so I can rent a truck that im sure is GPS tracked is rather ridiculous. Im not sure what calling a random number I give the clerk and asking them if they know me accomplishes as far as security anyway. Its more security theatre than the TSA. I wont use satellite locations again.Glenn M.
Very friendly and helpful staff.William F.
Great ServiceEsther B.
The trailer wasn't ready to go and had to go back into store and change paperwork to another trailer. The first trailer had the wheel straps all wrapped up and the employee didn't want to take the time to fix it. SHOULD HAVE BEEN DONE WHEN THE TRAILER WAS PREPPED TO GO TO THE NEXT COUSTOMER!!! wasted an extra 10 to 15 minutes.JAMES B.
I was very happy with the service I received.GREGORY G.
The attendant, Zack, was very helpful. He confirmed my reservation quickly, explained everything I needed to know and got me hooked up and ready to go. I will continue to use this location as it's close to my home and very convenient.Morris A.
best place everJAMES L.