I am not satisfied by the dishonest tactics of this particular franchise. to which I experienced on yesterday. First, the vehicle was not filled with gas. Having brought this matter to the the clerk's attention, he so acknowledged. I was instructed to return the vehicle to a certain spot. Problem is, the spot is on an incline that makes the fuel gas gauge to appear that you have consumed more fuel that in actuality. This too was brought to their attention. Regardless, this led to additional charges including an 'Environmental Fee, Gas Fee, and some other associated fee upon my reading of my receipt online later that evening . The rental vehicle was driven for a total of 19 miles over a period of one (1) hour, yet I was charged for a quarter tank of fuel. I would not recommend thjs particular (Alexandria, VA) location to any other person. .. and I will not be doing any future business with it.
Location de camion de déménagement à Alexandria, VA chez Wiygul Automotive Clinic
Déménagement en provenance/direction de Alexandria, VA 22304? Obtenez GRATUITEMENT des estimations de tarif pour la location de camion au Wiygul Automotive Clinic. Les camions de location
Obtenez GRATUITEMENT des estimations de tarif pour la location de camions de déménagement, de camionnettes et de fourgonnettes chez Wiygul Automotive Clinic
Camionnette Petits déménagements
Fourgonnette Petits déménagements
Camion de 10 pi D'un studio à
un appartement avec 1 chambre
Camion de 15 pi D'une maison avec 1 chambre
à un appartement avec 2 chambres
Camion de 17 pi Maison ayant jusqu'à 2 chambres
Camion de 20 pi D'une maison avec 2 chambres
à un appartement avec 3 chambres
Camion de 26 pi D'une maison avec 3 chambres
à une maison avec 4 chambres
Cliquez sur chacun des camions de déménagement ci-dessous pour connaître les caractéristiques techniques de chacun d'eux, comme les particularités de sécurité, la capacité de remorquage, la consommation de carburant et bien sûr, l'espace disponible selon les dimensions du camion. Chaque camion de location est offert à un prix unique pour vous aider à économiser de l’argent, du temps et de l’énergie pour votre déménagement à destination ou au départ de Alexandria, VA.
Location de fourgonnettes et de camionnettes à Alexandria, VA
Les fourgonnettes et camionnettes de location U-Haul de Alexandria, VA sont idéales pour les projets d'amélioration domiciliaire, les livraisons et d'autres petits chargements. Louez une fourgonnette ou une camionnette pour économiser lors d'un déménagement ou de livraisons de courte distance. La location de fourgonnettes et de camionnettes est très populaire auprès des entreprises locales et des étudiants, comme pour les petits déménagements résidentiels à Alexandria, VA 22304. Nos fourgonnettes de déménagement en location sont équipées de la climatisation, de barres de protection pour protéger vos biens et d'une attache pour remorque de location.
- Barres de protection à l'intérieur des fourgonnettes
- Boîte automatique
- Suspension Gentle Ride
- V-8 économique en carburant
- SRS/Coussins gonflables
Évaluations des clients
The equipment was disgusting, with trash, leaves and dust all over the cab and back. I ordered two dollys-neither were available. I told the rep that I reserved them and he said â€œthat means nothing, they'll let you reserve anything-we don't even carry those or furniture pads (which I also ordered). Not having the dollys made my move take much longer and I had to pay $100 for additional help as my move was on a strict timeline. The issue was partially with the place I picked up the truck, but just as much with uhaul.com as they don't verify that ancillary equipment is available. Also, it took 45 minutes to pick up the truck, despite checking in previously. This was a very disappointing experience.
Allow customers to park at the location.
17 foot truck. Truck was leaking and my boxes got wet because it was a rainy day. The loader used the blankets to wipe the water puddles as it was leaking pretty heavy from the roof! The steering wheel was really lousy and it was really dangerous to drive in the rain. It felt loose and the vehicle was going left and right. They probably never did inspection. It's life threatening to drive something like that. At night when I started driving I noticed dashboard lights were off! This is ridiculous tried every button but it didn't turn on nor the rear break lights I literally had to drive and guess my speed. Drove back 1 hour at night to return the truck without any dashboard light! I also rented a furniture dolly which wasn't there! This is just ridiculous! When people move their schedule is pretty tight. There is no going back! Stay away from them! Get truck from budget rental. Had good experience with them in the past. I don't know if I should blame uhaul or the rental location. Not sure who was supposed to do inspection!
When equipment is unavailable, make an attempt to know that and inform the customer at the time of reservation. This experience was made more difficult and unpleasant by that insufficiency in the reservation process. Stay safe.
One representative told me the day before I could park in that area and the next day when I picked up the truck they said was not possible. I thought the dollies were going to be already in the truck since I was doing a mobile check in but that wasn't the case.
One they over charge me for all my past rental,the was one was the last one on 10/17/20.
Excellent customer service. Thank you!
No parking spot. My car was towed from there
Sometimes parking on the street is tough to find. Try to have someone bring you to the facility and drop you off so you don't have to worry. They did work with me though when the side streets were packed with cars and there were no open spaces.
Website allowed me to order for online pickup before the store opened but the day of I had to wait until the store opened to get my rental. The Uhaul rep got to the store 15 minutes after the store opened. I ordered furniture pads and a furniture dolly and neither were available at the store.
I thought equipment was reservable but I paid for a furniture dolly that was not available. I would like a partial refund for it.
Very good customer service and neat.
The sales rep was very rude in my opinion. For ex: I elected to pick up the truck at the counter. I presented my DL and CC and the person insisted that I do that digitally on my phone. Secondly, he asked me how many miles do I expect to drive. I had not clue to that question & suggested how come this question was not part of the rental portion during booking & suggested that he talk the corporate to have this question as part of the booking process. To that he got very arrogant and definitely I would suggest this person get more training on how to treat his customers!
Amazing experience. Donnell was kind and very professional.
Thanks for an easy-going and convenient rental experience. The gentleman whom assisted me, made both my pick-up and drop experience speedy, yet detailed, and was a pleasure to work with.
I had a very good experience. Thank you!!
Emergency layer wqs rude and unhelpful Reserved a appliance dolly and not available when I arrived. I asked if he could check if a nearby location had one. He said they are all closed. I found a nearby location open for another 4 hours. Terrible attitude and customer service.
Darnell and Doug are great and deserve a promotion.
This experience was HORRIBLE and it had absolutely NOTHING to do with the location, it is all on the U-Haul side of this. I made my reservation with U-haul a week before my move date and intentionally selected to do 24/7 pick-up to provide myself time to load up the trailer without a rush. I double-checked the reservation the morning of my move and everything seemed in order (even checked the receipt of my reservation which had all of the details). I showed up at the time indicated in my confirmation e-mail (7 am) and when I clicked "Pick-up my truck" the text told me that I had selected in-person pick-up. This was frustrating but manageable. I decided to contact the 1800 number to contact customer service to be sure that the truck was reserved (which I suddenly doubted because of the issues that suddenly arose with the reservation). The phone call with Customer service was one of the most upsetting and aggravating calls I have been on it a long time! It was a 40 min call, in which I spent probably 30mins on hold trying to resolve an issue that should not have been hard to confirm or deny given I made the reservation, had a contract saying that a truck had been reserved. The representatives claimed that I did not have the reservation and I may have to go to another location to reserve a truck. I was told there was an option for a $50 guarantee that could be granted to my account. However, I needed to ACTUALLY MOVE that day and couldn't wait. I went to the location and was able to get the truck, at a larger rate because I was considered a walk-in. My experience has been extremely discouraging, and in future moves, I will be considering other options and providing a review of my experience. At a minimum, I would like to be refunded $50 to match the guarantee your customer service member mentioned, however, it is driving me insane that I had to pay to use a service where customer service was a secondary option, and that a small location provided better service than your large organization! I will spend significant time finding an alternative to U-Haul in the future because of my experience, and if you do not believe any part of my accounts I have e-mails, and screenshots of my experience! If I could I would give 0-stars!
Things I wish I would have known before I decided to rent a Uhaul here: The dollies are not guaranteed, even if you reserve them a month in advance, you may end up having to load the truck one box at a time and carrying furniture yourself (like we did). Also, if you drive to pick up the truck, you'll have to park your car in the street, since there's no parking at this location. The are around is full of apartment complexes so, I was â€œluckyâ€ to find street parking 3 blocks away. Lots of fun on a rainy day like today. No issues with the truck itself.
darnel was very nice, professional, and educated about his position
The employees were rude and not helpful in the least.
Donell continue to what you're doing! You provided excellent service. Thanks
Staff was friendly and animal friendly