The folks there were kind and took time to really explain everything. They gave me many helpful hints about driving a large vehicle for the first time to put me at ease.CHRISTIANE S.
Moving Truck Rental in Alexandria, VA at Jonas Snow Removal & Lawn Care Services Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Alexandria, VA 22310
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 8h am à 3h pm
- Ven : 8h am à 6h pm
- Sam : 7h am à 3h pm
- Dim : 7h am à 12h pm
Heures d'ouverture spéciales
- 6/18/2021: 8h00 am - 3h00 pm
- 6/20/2021: Fermé
- 6/25/2021: 8h00 am - 3h00 pm
- 7/2/2021: 8h00 am - 3h00 pm
- 7/4/2021: Fermé
- 7/9/2021: 8h00 am - 3h00 pm
- 7/16/2021: 8h00 am - 3h00 pm
- 7/23/2021: 8h00 am - 3h00 pm
- 7/30/2021: 8h00 am - 3h00 pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Alexandria, VA 22310
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
First I never asked for that location and it cost me a least 40 extra milesMONICASHARON B.
The location was fine, but getting to this location throughout the reservation process was a nightmare. I made the original reservation for a one-way trip, and, while I understood supplies were limited, getting someone on the phone who was capable of explaining my options to me was difficult. I tried to explain the level of flexibility I had as far as pickup location, one-way vs. two-way, and time, but these various factors were too much for the person. She just kept asking me if I wanted to pick it up at 7:30pm when she had already told me the place wasn't open at that time. Instead of looking for a solution, she just kept telling me that it would be closed or that I booked it knowing supplies were limited. Since we were not communicating, I asked to speak to the manager or another sales person. She told me the manager was not there and transferred me to the general line. I waited for about 30 minutes to speak to someone new, and it looks like they just made a new reservation altogether. I ended up booking a round-trip trailer. I got a phone call from the original person an hour later, and I tried to explain to her that I already had a reservation. I'm not sure if your computer system allows agents to streamline reservations, but she did not understand that I had just spoken with someone else and they had a trailer booked for me locally for a roundtrip period. She asked me if I wanted her to cancel my reservation, but I honestly didn't have confidence in what she was about to do. So, I asked her to do nothing and told her that I would reach out to her later. I did not reach out again, for which I apologize, but I just wasn't confident that she wouldn't cancel everything associated with my phone number. The next day I went to the address that was listed in the confirmation email and they didn't have the trailer. So frustrating! They said my reservation is at another location, so we got back in the car and drove to the new location. The Oakwood Road location was fine and organized. The gentleman there was efficient and kind. After this experience, I'll probably look for a new company first before returning to U-haul. It was super frustrating and unorganized. If I do use U-haul, I might just go directly to this particular location instead of trying to book online.Kristelle H.
So far so goodFREDERICK D.
The van we were given had a broken signal light and brake light. The people running the uhaul location basically said it wasn't their problem and wanted to be sure we had insurance in case we got into an accident because the lights were out. It didn't feel like they cared if we died even, they just wanted money.MATTHEWMICHAEL S.
They are so nice at this location! I go to them every time I need a truck rental.SHEENA MICHELLE R.
Have rented trailers from this location in the past, always excellent service and go above and beyond, even when they are extremely busy, which seems like every time I'm there!Jason C.
Great customer serviceJOHNJOSEPH M.
Be on time in the morning. If the pick-up is at 8:00 AM, do not do the following: (1) Arrive at 8:30 AM (2) Call the door security system from your cell phone and tell the customer you'll be there in "four minutes. Maybe five," then show up 10 minutes later. Then try to make the customer feel bad because he has not yet "done his part on his cell phone". If I have a "my part" to do on MY CELL PHONE, make that clear ahead of time. (3) Try to rush the customer out the door because you have to "deal with the next customer". (4) Tell the customer to pull the vehicle all the way into the back parking lot at drop-off.... and then block the parking lot with a vehicle. So again, do not do those things.BENJAMINALEXANDE R.
I love renting from this u-haul place. Both the husband and wife are very nice. Rent from them, you won't be disappointed.LAUREENELIZABETH B.
Excellent. Customer service I recommend 100 % very eficienteANARUBIDIA L.
Great customer service, flexible and very resourceful. Thank you!!LISETTE G.
Site is kinda small for trailers and trucks, but it's one of the few inside the NoVa beltway locations.MICHAEL H.
I am not entirely pleased with the U-Haul online reservation system (being allowed to make reservations for one-way rental, but in actuality CANNOT be accomplished---very frustrating). The regional traffic department was able to modify my reservation to make my request happen, which was great as the moving process started at 0830 and not 1500. One of the factors in the success was involving this particular U-Haul store. It was well organized, the equipment was neat and clean, the staff was able to provide great service for a Saturday morning rush. I would recommend this U-Haul store.ALEXANDERSCOTT R.
Keep doing what are you doing, outstanding customer service and great quality equipment as well.Milagros C.
Immediate text confirmation of completion of the online return would be nice. Currently, completion of the steps provides no verification that it was accepted. The owners of the Jonas Snow Removal/U-Haul site on Oakwood Rd in Alexandria VA were wonderful to work with. They take a personal interest in ensuring that their customers are pleased and have everything they need. The equipment was extremely clean and they were very professional and friendly in person and on the phone.SEAN C.
Friendly people and great customer service. Did not charge fir the equipment not takenLAUREN H.
Excellent service, very pleasant and kind staff, made it very easy to get in the vehicle I needed and to return, I will certainly return to this location.Dana D.
The place is busy, but the people who run the place are great! Will come back again.Daien W.
5-star service! Amazing customer service. Very helpful with claim resolution. Highly recommended! Will use again for next move!THOMAS B.
This was a tight parking lot. Only an experienced driver can maneuver a trailer in this location. The guy was very nice and helpful, perhaps pave the parking lot where it meets the street. This is the second time I have been at this location.Robert E.
Excellent service from Jonas Snow Removal and Lawn Care. Polite, helpful and efficient. Also, when I saw that I needed an adapter for the lights, they told me where the closest auto parts store was located and exactly what to purchase.MATTHEWROBERT T.
Your virtual pickup system is AWFUL!!!! Complete failure to work at all on multiple phones for both pick up and drop off (and YESâ€”location services were ON!!!). It's terrible.MATTHEWKERR H.
So I went there 6:51am. It took me 32min to check out with app. The instructions were not clear that they had alternate number (two numbers and needed to called and verified). Had to call a friend for a favor to validate me at 7:22am. It was not convenient to check out electronically with the app. While driving, one of the back tie made a noise and had a busted hole. It was still drivable but dangerous. I was not feeling quite comfortable for my safety and tried to finish my move quickly and returned the truck. Truck wasn't new, and I cleaned as much as I could. I saw a $25 charge fee for cleaning, that is so BS. I will have to call my credit card to refuse this charge.Dat D.