When I arrived at the location the U-Haul app was slow and it took a while to check-in. Once (20-30 minutes) I was checked-in the instructions were listed to go inside and collect the key. There were two signs around the U-Haul which specifically stated to not bother the staff at Knights Taxidermy as they are not employees of U-Haul. I had to wait an additional 10 minutes with a customer service rep. That rep contacted Knights Taxidermy, who eventually came out with a key (she was nice and apologetic). The cab smelled like stale cigarettes and alcohol. None of my pre-order items (moving pads and dolly) were in the back. I'm not sure if this is failing of Knights or U-Haul but this was a particularly frustrating event on top of a hectic moving day.
Ann C
Knights Taxidermy
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Anchorage, AK 99518
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Outstanding service, Jeff Norris provided professional, timely, responsive and friendly service an absolutely valuable asset to UHaul
paul SThere were only 6 blankets, otherwise was great. Found the app pick up cumbersome. It wouldnt let me start renting it after my reservation time started (I showed up 3 minutes after my reservation time), then had to be on the phone with customer service for 30 minutes to get my reservation adjusted so i could check in. Then upon truck drop off the app kept stalling and wouldnt actual confirm a return. Location was great, online check in/out is frustrating
Kali BYou guys were awesome!!!
Mike SAlyssa checked us in and out at Knights Taxidermy. She was fast and efficient. Super friendly. No delay whatsoever! We will definitely be back and try to go to that location!! Van was brand new !
Ruth j